PCI Pharma Services ยท 22 hours ago
Quality Supervisor, Complaints
Philadelphia, PA
Full-time
Onsite
Entry, Mid Level
1+ years expPCI Pharma Services is a company focused on life-changing therapies with a global impact. The Complaints Quality Supervisor will oversee a team conducting customer complaint investigations and support the maintenance of the Quality Management System.
BiotechnologyHealth CareLife ScienceMedical DevicePackaging ServicesPharmaceutical
Responsibilities
Supervise the team involved in the intake, drafting, and closure of customer complaints
Collaborate with internal departments to effectively communicate with other customers
Capable of resolving complex issues through collaboration with internal and external parties
Represent PCI on customer calls related to customer complaint investigation
Receive communications from customers related to complaints
Log complaints into the QMS system
Conduct investigations utilizing root cause analysis tools and work with other functional areas to identify the cause and appropriate corrective and preventive actions
Draft and peer review customer complaint investigations
Communicate directly with clients in resolution of customer complaints
Compile metrics for the functional area
Assist with compiling information for regulatory filings
Responsibility will include some facets of maintaining and improving the overall Quality Management Systems (i.e. APQRs, internal audits, CAPA effectiveness, change control)
Qualification
Required
Supervisory experience is required for the role. Team size 3-6 and growing
Experience with Quality Management Systems (i.e. APQRs, internal audits, CAPA effectiveness, change control)
Bachelor's Degree in a related field (Scientific) and/or 1-5 years related experience and/or training
Prior experience in technical writing and utilizing root cause analysis tools is required
The candidate must be able to demonstrate basic proficiency with personal computers, business software (e.g., MS Office) and technical software (e.g., TrackWise). Ability to create, use and interpret scientific tables, charts, and graphs
Possesses excellent organizational, time management and multi-tasking skills to meet commitments and deadlines
Problem solving skills along with a strong collaborative approach is required
Full Professional Proficiency: Ability to speak, read, and write fluently and accurately on all levels pertinent to professional needs
High Reasoning: Ability to solve practical problems and deal with a variety of concrete variables in situations where there is only limited standardization
Preferred
Lean Six Sigma or process improvement experience
Ability to effectively present information to various people as the job requires
Ability to identify and resolve problems in a timely manner
Ability to show success in managing employees
Company
PCI Pharma Services
PCI Pharma Services is a provider of outsourced services to the global pharmaceutical market.
5001-10000 employees
H1B Sponsorship
PCI Pharma Services has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2021 (1)
2020 (2)
Funding
Current Stage
Late StageTotal Funding
unknown2025-07-14Series Unknown
2020-08-24Acquired
2014-08-10Seed
Leadership Team
Gil Valadez
Chief Operating Officer
Recent News
2025-07-22
Company data provided by crunchbase