Peterson's Harley-Davidson South · 4 months ago
Service Advisor/ Parts and Labor Liaison
Cutler Bay,FL,US
Full-time
Onsite
Mid LevelPeterson's Harley-Davidson South is currently seeking an experienced Service Advisor / Parts and Labor Liaison. This dual-role position is responsible for managing customer service requests, writing repair orders, and coordinating all parts and labor needs related to service jobs.
Retail
Responsibilities
Assist Service department manager in maintaining a smooth-running efficient service department with a high degree of customer satisfaction
Act as a liaison between customers and internal departments to manage expectations regarding timelines and costs
Coordinate with service technicians to identify required parts and estimated labor for repair jobs
Diagnose problems accurately, and clearly describe them on the repair order
Estimate costs and completion times at point of sale and clearly communicate them to customer
Review work-in-progress to ensure quality and timeliness
Determine correct part numbers on repair orders and assist the parts department with picking and posting of parts before job starts
Perform cashier functions, as needed
Provide superior customer service to both internal and external customers
Greet customers immediately, in a courteous and friendly manner
Handle telephone transactions quickly, and courteously
Promptly notify customers of any changes, delays, or additional work needed
Sell additional services by pointing out service specials or additional work needed
Handle customer complaints reasonably, showing empathy and a positive attitude, and demonstrate our commitment to 'Make Things Right'
Qualification
Required
Superior communication and customer service skills
Ability to get along with a broad customer base
Knowledge and experience with servicing Harley-Davidson motorcycles and other products sold by the dealership, or the demonstrated ability to quickly learn them
Experience with point-of-sale and Parts and Service management computer software or the ability to quickly learn due to general knowledge and experience with computers
Current, valid motorcycle license
Preferred
Bilingual preferred
Benefits
401(k) with company match
Heath, dental, vision and other benefits
Paid time off
Ongoing training
Employee discounts
Career advancement opportunities
Company
Peterson's Harley-Davidson South
Stop by to view a terrific inventory featuring new and used Harley-Davidson® motorcycles for sale like the Sportster®, Dyna®, Softail® or other bike.
Founded in 1954
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase