Avenue 360 Health and Wellness · 2 months ago
Front Desk Specialist
Houston, TX
Full-time
Onsite
Entry Level
1+ years expAvenue 360 Health and Wellness is a Federally Qualified Health Center focused on providing high-quality healthcare services to promote healthy communities. The Front Desk Specialist plays a crucial role as the first point of contact for patients, managing appointments, patient information, and ensuring smooth patient flow within the clinic.
FitnessHealth CareWellness
Responsibilities
Welcome patients as they contact the center personally or by telephone, and explain the services available, payment categories, and billing procedures
Sign in patients
Update patient information at check-in within the EHR at every visit. Entering new patients into CTMP and maintenance of all other data input
Responsible for accurate appointment scheduling; direct walk-in patients and emergencies as per established policies and procedures
Pulling charts, tracking patients in EHR, and handing off chart to Medical Assistant or appropriate staff
Ensuring that all charts are in compliance with documentation requirements
Completion of all filing of charts by end of day
Answer all incoming calls and route them to the appropriate staff including faxes
Work closely with provider staff to assure smooth patient flow and cut down on waiting time
Work closely with social services and refer patients who chronically do not keep their appointments for follow-up
Call and remind patient of his/her appointment including the six-month no show report
Follow up on “no show” patients on a daily basis
Communicate patient’s problem/complaint to the Clinical Nurse Manager or his/her designee
Communicate with patients professionally and accurately regarding clinic policies, delays in schedules, etc
Maintenance and clean-up of clinic lobby area
Check voicemails and return phone calls promptly
Coordinate patient flow into Eligibility for services, such as admission, re-certification, and insurance changes
Assist in screening of Medicaid and other insurances
Accurately implement and collect co-pays
Maintain stock of office supplies
Keep all program fliers and information posted and available in waiting room
Compliance with all policies and procedures, including confidentiality for patients and patients records
Help with scanning procedures to get patient information into Electronic Health Record
Make and maintain paper back up patient file including printing of Face Sheet every six months and patient labels
Other duties as assigned by Supervisor, Operations Manager or Chief
Qualification
Required
Ability to work under pressure
Ability and willingness to treat all patients with the utmost kindness and consideration in the most trying situations
Friendly personality with the desire to work with the public
Ability to handle multi-functions
Understanding of community-based organizations
Communicate patients' problems to the medical staff
Ability to relate to the public
High school graduate/GED
One year of medical experience from a similar setting
Formal training from a vocational school in lieu of the above
Ability to relate to patients, through familiarity with medical terminology and triage procedure
Must believe in health care with dignity for all
Ability to communicate with people and understand their problems
Minimum typing speed of 35 wpm
Preferred
Bilingual in English/Spanish highly preferred
Company
Avenue 360 Health and Wellness
As one of Houston’s largest Federally Qualified Health Centers, Avenue 360 provides quality health care with compassion—for all.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
C
Charlene Flash
President and CEO
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