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ASSA ABLOY Group · 7 hours ago

Specialist, Quality Technical Services

Carrollton, TX

Part-time

Hybrid

Mid, Senior Level

3+ years exp

ASSA ABLOY Group is a global leader in access solutions, seeking a Quality Technical Services Specialist to ensure product technical know-how aligns with established standards. The role involves planning and coordinating technical standards, providing training and support, and performing engineering reviews to maintain quality assurance in manufacturing processes.

BiometricsConsumer ElectronicsElectronicsFurnitureHomeland SecurityManufacturingPublic SafetySecurityService IndustrySmart Home

H1B Sponsor Likely

Responsibilities

Perform engineering reviews of design documentation for compliance with stated requirements, including vendor manuals and company records

Document data obtained during all technical service activities, consistent with company policies and procedures

Communicate significant issues or developments identified during technical service activities and provide recommended process improvements to management

Make recommendations for product alternations to reduce warranty costs

Travel for field service trips to repair equipment

Prepare and present technical and program information to employees and management

Evaluate department training and needs and confer with top management personnel to formulate fiscal budget for technical service department

Assist in planning, organizing, and coordinating training programs for Distributors and dealer services personnel. Participate in conducting internal and external technical training sessions

Contribute to compiling and writing training material and conduct training sessions on technical activities

Travel for technical training for customers, distributors, and/or training on equipment

Direct technical and administrative workers engaged in technical activities

Prepare reports to communicate involvement and results of technical service activities

Review technical publications, articles, and abstracts to stay abreast of technical developments in industry

Confer with engineers about quality assurance of existing and new products designed and manufactured products on market to rectify problems

Apply statistical process control (SPC) methods for analyzing data to evaluate the current process and process changes

Maintain a working knowledge of government and industry quality assurance codes and standards

Suggest and evaluate alternative methods and procedures in solving problems and meeting changing market opportunities

Develop new approaches to solve problems identified

Review technical problems and procedures of departments and recommend solutions to problems or changes in procedures

Interface with procurement, engineering, manufacturing, customer, or vendors to coordinate and resolve technical or quality-related problems

Qualification

Mechanical EngineeringQuality AssuranceStatistical Process ControlElectronic Control SystemsTechnical TrainingMicrosoft Office SuiteCustomer Service OrientationReport WritingManufacturing KnowledgeMathematical ConceptsInterpersonal SkillsProblem SolvingTechnical CommunicationTeam Collaboration

Required

Bachelor's degree in mechanical engineering, electrical/electronic engineering, manufacturing engineering, or related technical fields or equivalent experience

3-7+ years of experience in a quality or technical support role (preferably quality in a manufacturing setting) involving mechanics, electronics, PLC programming, electrical, and related areas

Working knowledge and experience with customized electronic control systems

Training and presentation experience with customers and/or coworkers

Ability to use a personal computer utilizing spreadsheet and word processing software applications, databases, and automated systems to accomplish work

Advanced/Intermediate skill level with Microsoft Office Suite; Word, Excel, Project, and PowerPoint preferred

Certification in Basic Hydraulic Systems, Electronic Control Systems, and/or Maintenance Welding is a plus

Excellent interpersonal and communication skills

Experience communicating with customers and/or suppliers

Communicates with customer sensitivity and sense of urgency

Advanced/Hands on approach to problem solving and analysis

Customer service orientation and approach to daily responsibilities

Ability to function as a team member and contribute to group goals

Ability to communicate technical information in a non-technical manner

Ability to write reports, business correspondence, and procedure manuals

Ability to define problems, collect data, establish facts, and draw valid conclusions

Basic working knowledge of electrical circuits (knowledge of electrical controls is a plus)

Ability to organize personal workload, prioritize activities, and accomplish tasks under deadline pressure

Ability to solve problems and deal with a variety of concrete variables in situations where only limited standardizations exist

Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public

Strong oral and written technical communication skills to communicate with managers, fellow employees, customers, and vendors

Maintain thorough knowledge and understanding of each customer's specifications, standards, and other engineering requirements

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations

Ability to work in a group setting and independently while multi-tasking and adjusting to changing priorities in a minimally supervised fast paced environment

General understanding and working knowledge of manufacturing, assembly, sewing, and welding equipment and tooling including design, gauges, equipment design, automation, robotics, or manufacturing processes

Working knowledge of material types, specifications, and characteristics used in dock levelers, dock seals & shelters, impactable dock doors, high speed and high performance doors, and other entrance automation products and warehouse solutions

Thorough understanding of company product, trade terminology, quality management and control systems and techniques, manufacturing processes including material controls, workflow, scheduling, just-in-time/pull system, machine operation, and company policies as standards

Quality Management – Working knowledge of the principles, methods, and tools of quality assurance, quality control, and reliability used to ensure that a project, system, or product fulfills requirements and standards

Quality Processes and Systems - Demonstrated success with drawings, PPAP submissions, CAR, 8D, Customer Complaint / Warranty responses, and Document Control

Manufacturing - Knowledge of specifications, tools, inputs, raw materials, outputs, and waste related to the manufacture of prototypes, models, systems, or other products

Mathematical Concepts - Requires the ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations. Includes the ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables

Ability to travel up to 50-75% if necessary

Requires a valid motor vehicle operator's license and the ability to operate a motor vehicle while carefully observing all traffic rules and regulations

Requires the ability to use a variety of office/production related equipment such as a telephone, photocopier, and precision measuring instruments

Work beyond the traditional 40 hours per week may be required as workload or projects dictate, including weekends and holidays

Company

ASSA ABLOY Group

Glassdoor3.7

ASSA ABLOY Group is a door opening solutions, dedicated to satisfying end-user needs for security, safety, and convenience. It is a sub-organization of ASSA ABLOY Group.

Founded in 1994

Stockholm, Stockholms Lan, SWE

10001+ employees

http://www.assaabloy.com/en/com/

H1B Sponsorship

ASSA ABLOY Group has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

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2024 (1)

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