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Chartway Credit Union · 1 month ago

Summer Internship - Call Center Operations

Virginia Beach, VA

Internship

Onsite

Intern

$18/hr - $18/hr

Chartway Credit Union is inviting students to join their Summer Internship Program, offering real-world experience and professional growth. The Call Center Operations Intern will analyze call data, identify bottlenecks, and present recommendations to enhance member satisfaction.

BankingFinanceFinancial ServicesOnline Portals

Responsibilities

Support in understanding the current call center workflow and member experience

Analyze call data and member feedback to identify common issues and bottlenecks

Benchmark best practices from peer credit unions and financial institutions

Develop a list of practical recommendations to improve the efficiency, tone, and member satisfaction in call interactions

Present findings and recommendations to the leadership team and during their CapStone presentation

Qualification

Data analysisProfessional communicationPresentation skillsResearchBenchmarkingMember experience strategy

Required

Ability to analyze call data and member feedback

Strong professional communication skills

Experience with data analysis and reporting

Research and benchmarking skills

Understanding of member experience strategy

Presentation skills

Company

Chartway Credit Union

Guided by our Purpose and Values, we're honored to serve more than 230,000 members through our branch network and a full line of traditional and digital financial products and services, including Online, Mobile, Video, and Telephone Banking.

Founded in 1959