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Traditional Bank · 2 months ago

TELLER I

Traditional Bank - Palumbo, Lexington, KY, US

Full-time

Onsite

New Grad, Entry Level

$15.50/hr - $21.70/hr

Traditional Bank is a financial institution seeking a Teller I to build and maintain strong customer relationships through accurate and efficient management of daily transactions. The role involves assessing customer needs, providing information about additional products and services, and adhering to fraud prevention and audit standards.

BankingFinancial Services

Comp. & Benefits

Responsibilities

Greets all persons in a friendly, courteous manner and consistently demonstrates Traditional Bank service standards. (TTE)

Responsible for cross selling of bank products and services. (TTE)

Consistently ask for customer referrals and offer supporting materials at all customer interactions. (TTE)

Ability to understand and explain policies and procedures that affect customers

Knowledge of and ability to explain Traditional Bank products and services including checking and savings, mobile banking, online banking and credit cards. (TTE)

Ability to research, resolve and communicate helpful information related to products and service issues presented by customers

Support of other Traditional Bank departments in fulfilling customer needs

Executes daily banking transactions in branch and through drive-up banking including but not limited to customer deposits, check cashing, issuing official checks, change orders, redeeming savings bonds and assisting customers with access to safe deposit box

Processes customer payments including loan payments, safe deposit box fee payments, credit card payments

Maintain cash drawer daily; scan work into remote capture system

As needed balance and maintain ATM, assist with coin counter, perform vault duties, and issue debit cards

Ability to manage customer inquiries related to checking, savings and other accounts

Ability to research and identify customer issues in online banking. (FXIM)

Upholds all regulatory standards as outlines by BSA department including but not limited to holds, CTR’s and OFAC

Adhere to audit standards as outlines by branch administrator and Banking Center Manager

Completes all online compliance training as required

Qualification

Customer serviceCash handlingBasic math skillsP.C. skillsInterpersonal skillsTeam playerConfidentialityDecision makingWork under pressure

Required

High school diploma or equivalent

Interpersonal skills necessary to establish a courteous and friendly relationship with customers and the ability to interact effectively with work group

Basic math skills to maintain and balance a cash drawer with accuracy

Basic P.C skills necessary to operate a computer display station required in daily duties

Ability to exercise confidentiality and exercise good judgement in decision making

Ability to work under pressure and time constraints

Must be a team player

Must be willing to work at all market locations as needed

Must be available to work on Saturday