Rakuten International · 18 hours ago
Sr. Manager, Product - AI Experiences
Bellevue, WA
Full-time
Onsite
Senior Level, Lead/Staff
$139K/yr - $239K/yr
10+ years expRakuten Group, Inc. is a global technology company that empowers individuals and communities. They are seeking an experienced Sr. Manager, Product – AI Experiences to drive AI powered product experiences and enhance the Rakuten Mobile AI Assistant, collaborating closely with various teams to ensure successful implementation and growth.
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Responsibilities
Drive and support AI product initiatives across Rakuten International, with a focus on scalable impact in customer experience, search, recommendation, and customer service
Lead product strategy and development for the Rakuten Mobile AI Assistant in partnership with Rakuten Mobile and marketing teams
Translate business needs and user insights into clear product roadmaps, milestones, and delivery plans
Make thoughtful trade-offs between quality, speed, and scale, grounded in a deep understanding of AI technologies
Partner with engineering, design, data science, and operation teams to deliver robust and user centric solutions
Collaborate with cross functional stakeholders across multiple regions to ensure product alignment and adoption
Track performance metrics, customer feedback, and experimentation results to drive continuous product improvement
Hire, mentor, and lead a team of product managers and contributors, fostering a culture of collaboration, curiosity, and ownership
Represent AIDD in product reviews, roadmap planning, and leadership forums across the Rakuten Group
Qualification
Required
Proven track record of launching and managing AI-powered products, particularly in search, recommendation, natural language processing, or conversational interfaces
Proven ability to define and execute a compelling product vision and multi-year strategy for AI-powered products, translating complex AI capabilities into clear business value and user experiences
Deep understanding of AI/ML technologies (e.g., NLP, conversational AI, recommendation systems, search algorithms) and their practical application in product development
Demonstrated ability to translate business needs and user insights into clear product roadmaps, milestones, and delivery plans, making thoughtful trade-offs between quality, speed, and scale
Exceptional leadership skills, with proven success in hiring, mentoring, and leading high-performing product management teams and individual contributors towards high-impact outcomes
Strong technical acumen, enabling deep engagement and effective communication with engineering, data science, and AI research teams on technical concepts and trade-offs
Excellent communication, stakeholder management, and cross-functional alignment skills, with a track record of collaborating effectively across diverse teams and international regions
Strategic thinker with a strong ability to balance big-picture vision with hands-on execution and detailed product delivery
Demonstrated experience operating effectively in fast-paced, matrixed, and international environments
Fluency in English is required; proficiency in Japanese is a plus
Bachelor's degree in Computer Science, Engineering, or a related field
10+ years of progressive experience in product management, including 3+ years in a manager or higher product management leadership role, demonstrating the ability to hire, mentor, and lead high-performing teams
Experience in AI-powered products and/or platforms
Demonstrated success in leading teams toward high-impact outcomes
Preferred
Master's degree in a relevant discipline preferred
Experience working with or within Japanese organizations or teams preferred
Agile Certified Product Manager and Product Owner (ACPMPO) certification preferred
Benefits
Discretionary bonus
Health
Vision
Dental insurance
401k matching
PTO
Volunteer Time Off (VTO)
Other employee benefits
Company
Rakuten International
In Japanese, Rakuten stands for “optimism.” It means we are hopeful for the future and believe we can make tomorrow better by what we do today.
1001-5000 employees
H1B Sponsorship
Rakuten International has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (7)
2024 (7)
2023 (8)
2022 (19)
2021 (15)
2020 (23)
Funding
Current Stage
Late StageLeadership Team
Bjorn Laukli
CTO, Rakuten.com
Mario Pinho CPA, CA
CFO
Company data provided by crunchbase