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CareFirst BlueCross BlueShield · 8 hours ago

Training & Quality Specialist (Remote)

United States

Full-time

Remote

Senior Level, Lead/Staff

$77K/yr - $153K/yr

8+ years exp

CareFirst BlueCross BlueShield is a healthcare organization seeking a Training & Quality Specialist. This role focuses on providing training and professional development for new hires and ongoing support for existing staff, ensuring a skilled and effective team to meet organizational goals.

Health CareNon ProfitService Industry

No H1B

Responsibilities

Designs, develops and/or facilitates instructor led training and development programs

Consistently delivers a quality program in the formal didactic, virtual or informal setting using adult learning principles

Uses instructional design principles to scope, review, modify, and redesign training materials to reflect current research and best practices and align with culture, core principles and strategic goals

Assesses learning needs, designs, develops, organizes, implements, and evaluates educational programs (orientations, continuing education, and in-services) that facilitate the professional growth, knowledge and skill development, competency, applicable regulatory standards, and attainment of standards of care for care managers or other clinical and non-clinical team members

Organizes and supports the educational activities of the team, which includes regular or adhoc educational sessions, webinars, learning tools, assisting with departmental development-related meetings, and providing other support

Identifies educational opportunities in support of influencing stakeholder behavior and bending cost trends

Acts as a mentor, providing feedback and coaching as the trainees apply the didactic content to real-world job duties

Provides supportive oversight following the initial orientation period to ensure thorough understanding and incorporate all information presented during the training/orientation program, and are prepared to successfully launch into performing core job duties

Reviews accuracy and effectiveness of curriculum and content, providing timely and constructive feedback to associates and people leaders on their performance during training for development and learning opportunities

Collaborates to identify best practices so that those practices can be shared in an efficient and expeditious manner to improve care delivery, member experience or other critical business deliverables

Reviews randomized selected care plans and/or case reviews to assess quality and appropriateness

Delivers feedback to people leaders on quality trends

Qualification

Instructional DesignCurriculum DevelopmentClinical ExperienceTrainingMentoringPresentation SkillsMeeting FacilitationMicrosoft OfficeCoachingInterpersonal SkillsWritten CommunicationOral Communication

Required

Bachelor's Degree in Nursing, Healthcare Administration or related field OR in lieu of a Bachelor's degree, an additional 4 years of relevant work experience is required in addition to the required work experience

8 years clinical experience in a healthcare setting with 2 years of demonstrating increasing responsibility for training, precepting and/or mentoring staff in relevant healthcare field

Working knowledge of instructional design and/or curriculum development, and experience with implementation and program evaluation from a training and quality improvement perspective

RN - Registered Nurse - State Licensure And/or Compact State Licensure

Excellent presentation skills

Superior meeting facilitation skills

Ability to influence others

Superior written and oral communication skills, including the ability to successfully interact with all levels of associates

Ability to train, mentor and give constructive feedback in group and individual settings

Strong interpersonal skills and the ability to work with clinical and non-clinical staff

Ability to facilitate meetings in an efficient and effective manner

Experience with computer programs such as Microsoft Word, Excel, Access, PowerPoint and Outlook