Genomind · 4 months ago
Client Success Manager
United States
Full-time
Remote
Entry, Mid Level
$70K/yr - $85K/yr
2+ years expGenomind is a leading provider of individualized precision medication management using Pharmacogenetic testing and proprietary software. The Customer Success Manager plays an important role in developing and maintaining strong client relationships and ensuring client satisfaction while collaborating with sales and internal teams.
BiotechnologyConsultingHealth CarePrecision Medicine
Responsibilities
Develop and execute account management strategies and formulate new, mutually beneficial initiatives to address the evolving demands of the market in support of Genomind’s growth strategies
Gain a detailed operational knowledge of regional/assigned customers and be adept at helping those customers integrate efficiently with all Genomind policies and operational procedures
Identify targets and develop up-sell and expansion sales opportunities that enhance Genomind performance indicators
Maintains accurate pipeline in Salesforce CRM
Achievement of monthly KPIs as outlined by Genomind Management
Work closely with Genomind’s sales, customer service, operations, billing, and clinical operations teams to identify process improvement opportunities consistent with company objectives
Service current customers by providing technical and clinical/science support regarding tests, patient reports, science, research studies, and all Genomind offerings. Closely aligned with all internal departments for excellent internal/external communication
Works with marketing in the delivery of sales and advertising programs to promote Genomind’s product advantages to customers and the marketplace
Employs strong project management skills by prioritizing and leading multiple tasks concurrently
Qualification
Required
Bachelor's Degree Required
At least 2 years of field-based account management experience where the primary focus of the role was to maintain existing business through face to face and virtual interactions and/or 1-2 years of B2B field-based sales experience
Experience in healthcare is a strong plus
Knowledge of diagnostic, laboratory, medical device, or healthcare industry; experience in physician practice management and/or pharmacogenomics a plus
Significant experience in building and maintaining strategic relationships with customers
Excellent interpersonal and presentation skills are essential; proficient written communication is critical
Proven multi-tasking and project planning skills; the capacity to work in a fast-paced environment, as well as the ability to contribute creative yet practical solutions to problems
Must show good judgment and convey professionalism when dealing with clients and challenging situations
Flexibility/Adaptability to handle working in a growth stage company environment
Ability to build new processes and learn new skills quickly
Proficient in Microsoft Office Platforms; experience using CRM tools; Salesforce preferred
Ability to travel 60% of the time
Preferred
Nursing Degree Preferred
Benefits
PTO
Medical
Dental
Vision
Life
LTD/STD
HSA
FSA
401k + Matching
Company
Genomind
Genomind is a personalized medicine company specializing in neuropsychiatry.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$73.97MKey Investors
Silicon Valley BankClaritas Capital
2020-09-17Series Unknown· $20.57M
2018-07-13Series Unknown· $0.5M
2017-02-08Series Unknown· $11M
Leadership Team
Ronald I. Dozoretz
Founder
Recent News
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