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Kennedy Jenks · 8 hours ago

Client Service Director - Water/Wastewater

Seattle, WA

Full-time

Hybrid

Director/Executive

$160K/yr - $250K/yr

15+ years exp

Kennedy Jenks is an engineering and environmental consulting firm founded in 1919, focused on innovation and sustainability. They are seeking a Client Service Director to lead their water and wastewater practice, emphasizing client relationships, team building, and strategic growth across the United States.

Service IndustryTransportationWaste ManagementWater

Growth Opportunities

Responsibilities

Engage the marketplace to identify new clients and projects, and collaborate with and enhance our established team to pursue and win those opportunities

Leverage existing municipal and industry relationships and KJ’s local and national project resumes to expand service offerings

Utilize relationships, personal resume, and strategic planning skills to pursue and win work

Build, lead, and motivate teams to provide unsurpassed client service on projects delivered

Be responsible for managing key and strategic projects from the planning phase through construction

Lead client service and professional engagement to develop and enhance personal and corporate brand awareness, identifying new opportunities and partnerships to further expand growth

Be a key contributor to statewide strategic planning, utilizing marketing knowledge and established client and teaming relationships

Collaborate with internal leaders for strategic hiring and staff development

Lead strategic project positioning across your territory, including development of key teaming partners, oversight of proposal development, and interview preparation

Oversee project development, including scope, schedule, fee preparation, negotiation, project staffing, and coordination of activities related to planning, design, and construction

Travel to client and project sites for client visits/meetings and to other Kennedy Jenks offices as necessary

Contribute to project delivery goals through managing projects, being a project engineer, or project team member

Qualification

Water/Wastewater expertiseBusiness developmentClient service managementTeam buildingCivil Engineering degreeProject managementResearch skillsStaff developmentStrategic planningNegotiation skillsVerbal communicationWritten communication

Required

Thorough understanding of the local market, established industry relationships, and strong technical knowledge of the water, wastewater, pipeline, stormwater, environmental, and industrial consulting business

An entrepreneurial spirit with proven experience in business development, relationship building, negotiation, and client service management, delivered with the highest degree of integrity

Enthusiasm for team building, staff development, and collaborative inclusive leadership

Strong writing, editing, research, and verbal communication skills

Minimum fifteen (15) years of relevant experience

BS or MS in Civil, Chemical, Environmental, or similar engineering field

PE license or ability to immediately obtain license

Ability to travel to clients and KJ offices as needed