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USAJOBS · 1 month ago

Lead Pharmacy Technician - Clinical Contact Center Pharmacy

United States

Full-time

Remote

Mid, Senior Level

$55K/yr - $72K/yr

1+ years exp

USAJOBS is seeking a Lead Pharmacy Technician who will serve as part of an interdisciplinary health care team in the Veterans Integrated Service Network (VISN) 22 Clinical Contact Center - Pharmacy. The role is accountable for leading a team of pharmacy technicians in day-to-day operations, ensuring efficient pharmacy service delivery and adherence to protocols.

ConsultingGovernmentHuman ResourcesInformation TechnologyInternetStaffing Agency

No H1B

U.S. Citizen Only

Responsibilities

Works collaboratively with VISN programs, services, and interdisciplinary coordinated care team members to provide access to care

Routinely reviews computer medication profiles for therapeutic duplication, prescription noncompliance and allergies/drug reactions

Processes and submits patient requests for new prescription orders and renewals (including controlled substances) into the computer accurately, thoroughly and in a timely manner

Professionally handles issues escalated from team members and follows guidelines to address the issue appropriately

Leads the training of new staff

Assists with the training, orientation and re-training of employees to Pharmacy Service policies and procedures

Responsible for reviewing each subordinate's competencies within applicable areas of assignment on an annual basis

Assist in maintaining workflow patterns to ensure patient calls are answered in less than 30 seconds and that less than 5% of calls are abandoned by the patient while ensuring accurate record keeping

Assists other pharmacy managers and staff to identify areas of duplication of efforts and develops solutions to streamline processes, reduce waste, save costs and improve patient care

Completes additional duties as assigned

Qualification

Pharmacy Technician CertificationMedication ManagementLeadership ExperienceComputerized Prescription ProcessingTrainingMentoringCustomer SatisfactionTeam CollaborationProblem Solving

Required

Must have preferred experience equivalent to the GS-07 Grade Level

United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy

Certification by the Pharmacy Technician Certification Board (PTCB), Certified Pharmacy Technician (CPhT) OR; National Healthcareer Association (NHA), Certified Pharmacy Technician (ExCPT)

One (1) year of experience equivalent to the GS-07 grade level

Comprehensive knowledge of concepts, principles, methodology and policies in a specialized area or section of pharmacy

Skill in training and orienting new and existing pharmacy facility employees and students on proper policies and procedures

Ability to evaluate, analyze and coordinate workflow and work activities within a specialized area or section of the pharmacy

Must be proficient in written and spoken English

Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP)

Preferred

Minimum of Two (2) years of Leadership/Management Experience

Benefits

37-50 days of annual paid time off per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year)

After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child.

After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66.

Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA

Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)