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West Coast Escrow · 16 hours ago

Branch Manager - Indian Wells, CA

Indian Wells, CA

Contract

Onsite

Mid, Senior Level

3+ years exp

West Coast Escrow is a subsidiary of Anywhere Real Estate Inc., dedicated to providing excellent title and closing services. They are seeking a highly motivated Branch Manager to oversee the escrow process, manage staff, and ensure customer satisfaction while increasing revenue and maintaining client relationships.

CommercialCustomer ServiceReal EstateResidential

Responsibilities

Handling incoming escrows from beginning to end

Managing and coaching the staff

Recruiting to grow the branch and/or operation overall

Responsible for all levels of customer care and proactive problem resolution on files and with staff

Participating in all company and customer meetings as required

Keeping the staff informed of new company and industry policies and procedures

Working closely with the sales representative and senior leadership to increase revenue and profits

Managing expenses, increasing partner capture and third party market share

Opening new escrows and maintaining client relationships

Supporting other team players in assisting with their daily duties and responsibilities

Making calls to the buyer and seller for introductions, along with the corresponding agents

Reviewing the sales contract; ordering demands

Processing incoming mail and email; updating escrow file

Reviewing Title Reports and working with title to determine methods to clear exceptions

Monitoring contingencies/conditions

Preparing escrow instructions, estimated statements, title transfer documents and all documents necessary to clear exceptions

Delivering all necessary documents to client

Keeping in direct contact with agent with weekly report as to the progress of the transaction and what is needed for a complete closing

Creating a system in the office to make sure each file is in status order so that each person can locate what they need efficiently

Setting signing appointments for buyer and seller

Personally handling signings or managing signings with outside signing services

Preparing file for funding

Ordering Hazard Insurance

Balancing and closing file

Setting up and monitoring recording

Monitoring lead assistant or other officer to always review the figures before file is completely balanced

Signing off on check/file ledger after file is balanced

Printing checks and closing statements after the audit

Disbursing checks to appropriate parties

Communicating to parties when the file has closed and when funds will be disbursed

Requesting title insurance via a policy write-up

Utilizing all internal escrow support systems to create a high level of productivity and workflow in the office

Proactively notifying the parties immediately and working with senior leadership when needed for problem resolution

Qualification

Certified Escrow OfficerEscrow Officer experienceDocument analysisCustomer careProblem resolutionProfessional attitudeEffective communicationTeam management