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The Hillman Group · 2 months ago

Customer Technical Support I

United States

Full-time

Remote

New Grad, Entry Level

$22/hr - $24/hr

0+ years exp

The Hillman Group is a company focused on customer experience, and they are seeking a Customer Technical Support I to ensure customer value is maintained. The role involves providing first-level support to customers, tracking issues, and maintaining documentation.

Consumer GoodsRetail

H1B Sponsor Likely

Responsibilities

Provide first level contact and convey resolutions to customer issues

Track, route, and redirect problems to the next level of support

Read and interpret a variety of technical manuals and diagrams

Ensure detailed documentation of issues in E1 / K2

Order replacement parts and systems as needed

Maintain and grow a current knowledge of department operating procedures and technical product information

Participate in departmental teams, provide feedback and / or recommendations for improvement

Excellent interpersonal, verbal communication and active listening skills with the ability to stay composed and objective

Mechanical / technical aptitude – working knowledge of software databases and remote control

Available to work weekends, holidays and overtime if needed

Qualification

Automotive knowledgeMechanical knowledgeTechnical documentationMS Office applicationsCustomer service skillsProblem-solving skillsTeamworkCollaborationCommunication skills

Required

High School Diploma and 0-2 yrs experience

Automotive knowledge

Mechanical knowledge

Provide first level contact and convey resolutions to customer issues

Track, route, and redirect problems to the next level of support

Read and interpret a variety of technical manuals and diagrams

Ensure detailed documentation of issues in E1 / K2

Order replacement parts and systems as needed

Maintain and grow a current knowledge of department operating procedures and technical product information

Participate in departmental teams, provide feedback and / or recommendations for improvement

Excellent interpersonal, verbal communication and active listening skills with the ability to stay composed and objective

Mechanical / technical aptitude – working knowledge of software databases and remote control

Available to work weekends, holidays and overtime if needed

Written and verbal communication skills

Skills in teamwork and collaboration

Internal & External customer service skills

Problem-solving skills

Practical working knowledge of MS Office applications: ability to learn call management applications (i.e., Oracle, E1, K2, LogMeIn etc.)

Preferred

Associate in IT or Technical related field and 0-3 yrs experience

Company

The Hillman Group

Glassdoor3.6

Hillman Solutions Corp.

Founded in 1964

Cincinnati, Ohio, USA

1001-5000 employees

http://www.hillmangroup.com

H1B Sponsorship

The Hillman Group has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2021 (1)