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ECS · 1 month ago

Application Training Specialist

Stafford, VA

Full-time

Onsite

Mid Level

3+ years exp

ECS is a leading mid-sized provider of technology services to the United States Federal Government. They are seeking an Application Training Specialist who will empower users to navigate complex software applications effectively, providing training and support to a diverse user community. The role involves developing training materials, delivering engaging sessions, and ensuring users feel supported and informed.

Artificial Intelligence (AI)Cloud InfrastructureComplianceConsultingCyber SecurityInformation TechnologyMachine LearningSecuritySoftware

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Translate Complexity into Clarity: Learn intricate application workflows, processes, and data review procedures, then design and deliver training that makes these concepts approachable and actionable for all levels of users

Collaborative Curriculum Development: Partner with cross-functional teams, stakeholders, and subject matter experts to identify training needs and create engaging learning materials, including demonstrations, guides, presentations, and hands-on exercises

Deliver Engaging Training: Lead both in-person and virtual sessions for diverse audiences—from small, specialized groups (~20+) to large global user communities (500+). Training formats may include workshops, onboarding sessions, live demonstrations, or extended course delivery (e.g., week-long intensive sessions)

Facilitate Training Logistics: Manage training schedules, coordinate logistics, and ensure all training sites and resources are prepared and support learner engagement

Enhance Community Engagement: Cultivate a collaborative training environment that encourages peer learning and knowledge sharing, building stronger user adoption and organizational effectiveness

Measure and Improve Impact: Conduct training assessments, generate after-action reports, and provide recommendations to refine curriculum and delivery strategies

Support Ongoing Learning: Work closely with the program Help Desk team to assist users with application troubleshooting, address questions, and remain a go-to source for best practices during onboarding and beyond

Stay Ahead of Change: Proactively learn and internalize new software releases, features, and capabilities, ensuring that training materials evolve with the application lifecycle

Knowledge Sharing & Documentation: Create, maintain, and update user guides, job aids, and workflow documentation to support consistent training delivery at scale

Qualification

Training delivery experiencePublic speaking skillsMS Office Suite proficiencyAdult learning theory knowledgeAnalytical skillsInstructional design practicesAgile project managementOrganizational skills

Required

Active Top-Secret Clearance (required)

3+ years of experience delivering training or working directly with software applications, with emphasis on explaining complex workflows and data-intensive processes

Proven ability to convey technical and functional concepts clearly, tailoring content for diverse audiences

Dynamic, confident public speaking skills with strong facilitation presence in live and virtual classrooms

Strong analytical and organizational skills, with the ability to adapt quickly in a fast-paced environment

Proficiency in MS Office Suite and related tools for business, training, and instructional design

Solid knowledge of adult learning theory, instructional design practices, and training delivery methods

Willingness to support onsite in Stafford, VA with domestic and international travel as required

Preferred

Bachelor's Degree in Education, Instructional Design, Communications, IT, or related field

Background in biology or functional knowledge of forensic, scientific analysis workflows

Prior experience providing functional end-user support for custom software applications

Prior experience supporting program documentation, SOP development, or strategic communications

Prior experience delivering training at scale for government, defense, or mission-driven programs

Familiarity with Agile project management

Company

ECS

Glassdoor3.6

ECS is a fast-growing 4,000-person, $1.2B provider of advanced technology solutions for federal civilian, defense, intelligence, and commercial customers.

Founded in 2001

Fairfax, Virginia, USA

1001-5000 employees