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Petfolk · 2 months ago

Veterinary Business Manager-Houston, TX

Houston, TX

Full-time

Onsite

Entry, Mid Level

2+ years exp

Petfolk is on a mission to transform the veterinary experience. As a Veterinary Business Manager, you will lead client experience, team culture, and hospital operations while driving business performance and growth.

Health CareMedicalPetVeterinary

Growth Opportunities

Responsibilities

Lead from the floor, greeting clients and setting a tone of warmth and professionalism

Proactively step into service gaps to maintain a seamless experience

Resolve client concerns with empathy, confidence, and professionalism

Infuse a service-first mindset across your team — think “Ritz-Carlton for pet care”

Coach team members on communication, body language, and client interactions

Drive team engagement through daily huddles, recognition, and feedback

Manage daily staffing and schedule alignment based on client demand

Monitor clinic flow and make real-time adjustments to eliminate bottlenecks

Ensure hospital opens and closes in a clean, prepared, and professional state

Partner with the Lead or Partner Veterinarian to align clinical and operational rhythms

Own key metrics: appointment capacity, revenue, rebooking, client retention

Oversee labor budgets, payroll, and inventory management

Collaborate with Regional Leadership on business planning and strategic growth

Qualification

Operational instinctsClient-facing rolesLeadership experienceData analysisCommunication skillsConflict resolutionTeam engagementService-first mindset

Required

2+ years of leadership experience in a high-end, service-driven environment (e.g. boutique hospitality, fitness, luxury retail, or medical/dental clinic)

A natural leader and connector who thrives in client-facing roles

Strong operational instincts and attention to detail

Excellent communication and conflict resolution skills

Comfort with data, metrics, and continuous improvement