Airtable · 8 hours ago
Scaled Customer Success Manager
San Francisco Bay Area
Full-time
Onsite
Mid, Senior Level
$128K/yr - $166K/yr
4+ years expAirtable is a no-code app platform that empowers organizations to accelerate their business processes. As a Scaled Customer Success Manager, you will manage a diverse portfolio of Airtable Enterprise accounts, ensuring successful onboarding and driving customer value through various engagement strategies.
DatabaseDeveloper ToolsSaaSSoftware
Responsibilities
Deliver high impact and time-based engagements for a large volume of customers across onboarding, adoption and value stages via a pooled portfolio model
Carry out mutual onboarding plans, by holding customers accountable, to ensure customers successfully launch their primary workflows within Airtable within 90 days
Monitor customer adoption and respond to account health signals, carrying out playbooks at key intervention points
Drive value business reviews with customers to document and quantify customer value prior to renewal
Help to identify growth opportunities within the account to expand customer ACV
Document customer use cases and contribute to customer holistic account/success plans
Act as a teacher, empowering and coaching customers to successfully launch and capture value from Airtable and leverage self-serve resources
Accelerate adoption of Airtable and expand usage to cross-functional teams
Manage and identify new opportunities for one-to-many customer programs to efficiently drive success at scale, support business-wide adoption, and deepen Airtable proficiency
Protect revenue for customers at risk within the Scaled segment by re-engaging with customers via a “relaunch & recommit” playbook, leveraging our onboarding playbook methodology for risk mitigation
Actively engage up to 20 customers at a given time and touch roughly ~100 accounts per year
Share common themes and value drivers to help shape our low-touch engagement model to meet the needs of our customers and business
Serve as the voice of the customer internally by engaging in internal product discussions, translating customer usage and feedback into actionable insights and feature ideas
Partner with our internal implementation team and/or partner network to successfully co-deliver a world-class onboarding experience
Qualification
Required
4+ years of direct client management experience, ideally in a Customer Success, Account Management, or Customer Education role within the B2B SaaS sector
A track record of delivering value to customers and managing them through onboarding and training, driving adoption, and retention and expansion
Ability to distill technical or intricate systems into understandable and actionable insights, empowering clients to make informed decisions
Execute with excellence and have a deep track record of creating a significant impact for your customers
Detail-oriented, resourceful, and creative problem solver, never losing sight of the 'why' behind the 'what'
Team player, an effective collaborator, and a self-starter
Ability to context switch and manage multiple projects and customer engagements simultaneously
Benefits
The opportunity to receive benefits
Restricted stock units
Incentive compensation
Company
Airtable
Airtable is a cloud-based software company that offers an online platform for creating and sharing relational databases.
501-1000 employees
H1B Sponsorship
Airtable has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (18)
2024 (12)
2023 (16)
2022 (40)
2021 (28)
2020 (11)
Funding
Current Stage
Late StageTotal Funding
$1.35BKey Investors
XNGreenoaksThrive Capital
2022-07-01Secondary Market
2021-12-13Series F· $735M
2021-03-15Series E· $270M
Leadership Team
Howie Liu
Cofounder, CEO
Andrew Ofstad
Co-founder
Recent News
Crunchbase News
2025-12-09
2025-12-02
Company data provided by crunchbase