United States Golf Association (USGA) · 2 months ago
2026 Short Term Ticket Operations & Accreditation Internship
Liberty Corner, Bernards, NJ, USA
Internship
Hybrid
Intern
$17/hr - $17/hr
Start in 2026 SpringThe United States Golf Association (USGA) is a mission-based organization dedicated to unifying the golf community. This internship role involves assisting with ticket operations and customer service for various USGA Championships, requiring travel and on-site management of admissions and hospitality venues.
AssociationGovernmentNon ProfitSports
Responsibilities
Serve as the point of contact for mobile ticket resolution for various groups including general fans, USGA staff, hospitality clients, players, volunteers and vendors
Learn the SeatGeek ticketing platform. Duties will include investigating purchases and assisting with account questions by mastering the Unify platform. You may also assist with the creation of ticket offers within the platform
Learn Freshworks, our customer service platform. Duties will include updating chatbot information, answering mobile ticket questions including but not limited to transferring, upgrading, and resale assistance. You must be comfortable responding to inquiries via email, phone and chat in a timely manner
Create public resources including tutorials and guides, knowledgebase articles, and FAQs
Produce and maintain accurate records, lists and reports surrounding various topics such as ticket utilization, scanning data, and customer service volume
Participate in group sales efforts, working directly with bulk ticket buyers
Learn the credential platform, Accredit Solutions, to assign access codes, approve headshot photos, and produce credentials
While on-site, sell tickets at box offices and distribute credentials at will-call with a strong focus in customer interaction, ticket resolution and access control
Work closely with other departments including marketing, championship administration and operations, and hospitality to provide fan feedback and drive guest experience
Manage gate operations while on-site, upholding USGA policies and working in tandem with security, volunteers and vendors
Able to work long hours, nights and/or weekends as necessary for weeks at a time
Travel will primarily be during the months of May, June and early July
Qualification
Required
Familiarity with live events, ticketing, customer service and/or operations
Enthusiast about bringing new ideas to the team
Proficiency in Microsoft Office. Expertise in Excel and reporting is a plus
Strong customer service skills in addition to being a vocal communicator with clear and professional phone manners
Evidence of written communication skills, with ability to collect, analyze and relay information in a detailed manner
Ability to work independently and in a close team setting for a long period of time
Organized and detail oriented
Ability to multitask and work in a fast-paced environment at a consistent, efficient pace
Shows situational management and can assist with guests while under pressure and maintaining a calm demeanor
Preferred
Golf knowledge a plus
Company
United States Golf Association (USGA)
The USGA is a mission-based golf organization whose purpose is to unify the golf community through handicapping and grassroots programs; to showcase the game’s best talent through the U.S.
Founded in 1985
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Michael Whan
Chief Executive Officer
Recent News
The Journal Record
2025-10-17
Rochester Business Journal
2025-09-19
Company data provided by crunchbase