Bodycote · 2 weeks ago
IT Operations Technical Analyst
Dallas, TX
Full-time
Onsite
Senior Level
5+ years expBodycote is the world’s largest provider of thermal processing services, seeking an IT Operations Technical Analyst to support their global infrastructure. The role involves managing incidents, maintaining Windows environments, and collaborating with IT resources to support a large user base across multiple locations.
AutomotiveEnergy EfficiencyIndustrialIndustrial EngineeringManufacturingMechanical EngineeringRenewable Energy
Responsibilities
Strong presentation skills and the ability to speak verbally to our customer base
Ability to function effectively within a team environment
Responsibility for resolving incidents & requests in line with the defined ITIL-based processes and to agreed Business service levels
Set up and delivery of Windows endpoints to the customer base
Assist in maintaining and monitoring our Windows Server 2003 through 2012 environments
Day-to-day management of the Bodycote infrastructure covering technologies around AD, Group Policy, Servers/OS & Storage, Backup, Email, WAN/LAN, Security, Internet, Remote Access, and Thin Client. To include monitoring, auditing, checking availability & capacity, patching, and applying changes in line with the agreed change management process
Collaborate globally with Bodycote IT resources, supporting over 3400 IT users in over 190 locations speaking English, Spanish, French, German, Italian, Polish, Czech, Swedish, Finnish, Dutch, Danish, Portuguese, Turkish, and Chinese
Involvement in new and ongoing BAU IT projects to upgrade and improve the Bodycote infrastructure
Must have the ability to report for work on time, follow directions, interact effectively with co-workers, understand and follow rules and procedures, and accept constructive criticism
May have access to compensation information of other employees or applicants in this role, and as such cannot disclose the pay of other employees or applicants to other individuals
May have access to proprietary and third-party information necessary to the business, and as such will perform duties ethically and professionally
Qualification
Required
Bachelor's Degree or equivalent work experience
Must demonstrate the ability to read, write, and communicate in the English language
Knowledge and hands-on experience of computer applications, including Microsoft Office and databases, is required
Minimum of 5 years of experience supporting a complex Windows-based environment
Certifications such as CompTIA A+, Network +, MCP, or demonstrable experience in these areas
Strong technical background, especially covering Active Directory, Exchange, Mimecast, DNS, Terminal Services, and Meraki
Strong Citrix Skills, Windows Server 2003 through 2012, and Windows 7 through Windows 11 Operating Systems
Good understanding of networking fundamentals (LAN, WAN, Wi-Fi, Switches)
Backup Technologies (Redstor), Anti-Virus technologies (Sophos, Cylance)
Working knowledge of ticketing systems – HaloITSM a plus
Demonstrate excellence in oral and written communication
Must have a flexible approach; a sense of teamwork is essential
Ability to work well and continue to deliver results under pressure
Excellent interpersonal skills and an ability to establish credibility quickly
Self-motivated with the ability to work without direct management control
Must be able to work and communicate effectively with customers/suppliers/peers at all levels in a professional manner
Must be willing to travel and to stay away from home as and when requested to suit customer requirements
Must be able to work in a sitting position for extended periods of time (at a desk, while driving, and/or on airplane travel) in an office/industrial environment
Manual dexterity to perform data entry functions
Ability to bend, pull, stoop, and reach to perform functions
Ability to lift 25-30 lbs
Must have the cognitive and mental capacity to perform essential job functions
Must be able to communicate effectively orally and in writing
Visual acuity to read documents, computer screens, files, etc
Ability to hear in person and via phone
Company
Bodycote
Bodycote is an engineering company that specializes in thermal processing services with 180 locations in 23 countries.
5001-10000 employees
H1B Sponsorship
Bodycote has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (1)
2023 (1)
2021 (2)
Funding
Current Stage
Public CompanyTotal Funding
unknown1972-01-28IPO
Leadership Team
Jim Fairbairn
Chief Executive Officer
Recent News
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