Gracious Hospitality Management · 9 hours ago
Restaurant Nightlife Manager
Las Vegas, Nevada, United States
Full-time
Onsite
Mid, Senior Level
$90K/yr - $110K/yr
3+ years expCOTE is a unique dining establishment that combines Korean Barbeque with classic American Steakhouse elements. The Restaurant Nightlife Manager is responsible for daily restaurant administration, maintaining compliance, building team morale, and enhancing customer relations, while collaborating with various departments to ensure seamless operations and exceptional guest experiences.
Food and BeverageRestaurantsSnack Food
Responsibilities
Promotes the core values and culture of COTE, including but not limited to excellence in food and beverage, service, and hospitality
Liaise between the Events, FOH, and BOH, departments before and during all events
Provides and oversees the service for all VIP guests when on property
Develops positive customer relationships and addresses customer service needs. Responds to customer feedback as needed
Oversees daily restaurant administration including payroll, opening/closing administration, service floor plans, daily walkthroughs, etc
Manages hourly employees in their daily responsibilities at COTE, providing clear, effective direction
Creates systems of accountability and provides consistent feedback, coaching, and disciplinary action as needed
Performs all back office POS functions including employee profile and menu creation
Plans, executes and communicates all promotions and company information effectively and efficiently
Conducts Department of Health (“DOH”) walk-throughs multiple times per day when on duty to ensure DOH compliance; Address all DOH violations immediately
Promotes and practices safe work habits, identifies and resolves potential safety hazards; Documents accidents, conducts initial investigation and determination of root cause of safety incidents in the interest of maintaining a safe work environment
Ensures that all team members are educated on our products and services
Ensures that all COTE drink and food recipes and procedures are followed, maintaining the highest quality and consistent product standards
Participates in community events and helps to ensure corporate social responsibility goals of the company are met
Maintains and leverages strong relationships with nightlife industry partners, including promoters, entertainment groups, and hospitality influencers, to elevate guest traffic and brand visibility
Oversees nightlife programming, including late-night service, special events, and/or entertainment-driven activations
Collaborates with leadership to concept, plan, and schedule nightlife events, ensuring alignment with brand standards and guest experience expectations
Coordinates all operational aspects of private dining and event experiences, including logistics, timelines, floor plans, staffing, and client communications
Provides on-site leadership during all events, ensuring seamless execution, timely service, and effective guest recovery when needed
Partners with Sales, Marketing, and Guest Relations teams to support event inquiries, BEO development, client walkthroughs, and pre-event planning meetings
Develops and implements SOPs and operational systems to support the growth and efficiency of nightlife and events programming
Ensures nightlife and event operations comply with DOH regulations, safety standards, and liquor law requirements, including capacity management and security coordination
Acts as a brand ambassador for nightlife and events, representing the company at hospitality industry gatherings, partner activations, and community events
Oversee maintenance of the reservation book in conjunction with the Maître d' Manager
Provide updates to events as necessary with both Front of House and Back of House teams in order to ensure clear and constant communication
Oversee all facets of event coordination and set-up for all VIP events and buyouts in service
Hire, train, supervise, manage, coach, counsel, and evaluate FOH hourly employees. Develops and inspires the team
Acts as role model for outstanding service; continuously works to elevate service standards, and personally embodies hospitality in daily actions
Consistently monitors, coaches and encourages management team and hourly service employees to meet Company’s service standards
Resolves team member or customer conflicts consistent with COTE’s complaint handling guidelines
Builds morale and team spirit by fostering a work environment where team members’ input is encouraged
Responsible for training new employees as assigned
Display knowledge of Cote brand, culture, and product
Demonstrate the Company’s core values of people, learning, culture, relationships, sustainability and stewardship
Maintain professional and respectful behavior when in contact with customers, management, and teammates
Present a polished personal appearance, adhering to company grooming standards outlined in the Employee Handbook
Adhere to all company policies and procedures outlined in handbooks, manuals, and other company documents
Attend and participate in all scheduled meetings, training sessions, and continuing education activities
Take care of all company property
Maintain safety, cleanliness, and sanitation standards
Comply with federal, state, and local laws and regulations
Qualification
Required
Must have the ability to read, speak, understand, follow written directions, and verbal instructions in English
Must be reachable by email and able to communicate via phone as well
Communicates information effectively and efficiently
Excellent organizational skills and attention to detail
Possesses a positive, results-oriented, team-player mentality
Ability to perform job duties and responsibilities well and maintain professionalism and composure under pressure and in a high-paced and at times stressful environment
Ability to under pressure and maintain professionalism when working under stress
Knowledge of workplace safety procedures and local Department of Health standards
Food Handler's Certification or the ability to obtain in accordance with federal, state, or local regulations and/or Company policy
Able to work a flexible schedule in order to accommodate business levels (weekend, nights, and holiday availability required). We will endeavor to provide reasonable accommodations for sincerely held religious beliefs
Familiarity with restaurant management software such as point of sales, reservations management, inventory management, Microsoft Office, and Google Workspace
Working understanding of human resource principles, practices, and procedures
Demonstrates positive leadership characteristics and supervisory skills, which inspire team members to meet and exceed standards
Ability to effectively train others
Excellent time management skills with a proven ability to meet deadlines
Excellent verbal and written communication skills
Excellent interpersonal and customer service skills
Strong analytical and problem-solving skills
Ability to apply principles of logical or scientific thinking to a wide range of intellectual and practical problems
Ability to exercise tact, courtesy, and ethics when dealing with vendors, co-workers, and customers
Ability to maintain a positive working relationship with all third-party vendors
Ability to execute steps of service in adherence with company policy
Must be of legal age to serve alcohol
Certification for responsible alcohol service or ability to obtain within 6 months
Preferred
Degree in Hospitality, Culinary Management, or similar subject preferred
Minimum of three to five (3-5) years' experience in the entertainment industry, working in a high-volume Nightclub, Bar, Lounge, and/or Restaurant environment
Benefits
Structured, generous compensation for all positions
Comprehensive Medical, Dental, and Vision benefits
Flexible Spending Account/Health Savings Account
Commuter Benefits
Referral Bonus Program
Career Advancement Opportunities
Employee Recognition Awards
Employee Dining Discounts
Paid Time Off
Company
Gracious Hospitality Management
Hospitality management company of Michelin-starred COTE New York and COTE Miami.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Kent Krekorian
CFO
Alejandro Munoz-Suarez
Chief Operating Officer
Company data provided by crunchbase