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FanDuel · 8 hours ago

Fraud and Risk Associate, (Evenings / Late Nights)

New York City

Full-time

Hybrid

Entry Level

$20.19/hr - $25/hr

1+ years exp

FanDuel is the premier mobile gaming company in the United States and Canada. The Fraud and Risk Support Associate is responsible for reviewing and resolving customer fraud contacts across the platform, requiring experience in customer service and understanding of fraud risks in the online gaming industry.

Fantasy SportsGamingSports

Responsibilities

Be part of a collaborative team using email and phone support to quickly resolve fraud related customer contacts

Deliver outstanding fraud support to our growing community of avid sports fans

Conduct customer identity verification and document authentication

Assist in occasional reviews of reporting to identify, escalate, and resolve suspicious activity

Perform account due diligence to mitigate loss

Assist in the resolution of chargebacks and/or player disputes as needed

Assist in the detection of fraud trends using various tools and systems

Assist with monthly Fraud Support KPIs by organizing data to help improve operational performance and meet team support goals

Qualification

Fraud experienceHelp desk softwarePayment processorsAnalytical problem-solvingCommunication skillsPassion for sportsBasic fraud understanding

Required

Minimum 1 year of fraud experience in Daily Fantasy Sports or related online gaming, sports betting/e-commerce fields

Excellent verbal and written communication skills

Basic understanding of online gaming fraud schemes and categories as well as common fraud prevention strategies and systems

Basic analytical problem-solving skills

Availability to work flexible hours that include nights and weekends

Fraud and Risk Support Associates must pass required licensing as mandated by various state gaming and racing regulatory bodies

Preferred

Experience with help desk software (ZenDesk, Oracle etc.)

Experience with payment processors (Braintree, PayPal etc.)

Passion for sports and/or gaming industry is a plus

Benefits

We offer amazing benefits above and beyond the basics.

We have an array of health plans to choose from (some as low as $0 per paycheck) that include programs for fertility and family planning, mental health support, and fitness benefits.

We offer generous paid time off (PTO & sick leave), annual bonus and long-term incentive opportunities (based on performance), 401k with up to a 5% match, commuter benefits, pet insurance, and more - check out all our benefits here: FanDuel Total Rewards.

This role may offer the following benefits: medical, vision, and dental insurance; life insurance; disability insurance; a 401(k) matching program; among other employee benefits.

This role may also be eligible for short-term or long-term incentive compensation, including, but not limited to, cash bonuses and stock program participation.

This role includes paid personal time off and 14 paid company holidays.

FanDuel offers paid sick time in accordance with all applicable state and federal laws.