SKIDATA USA · 1 week ago
Field Service Technician (Tier 2)
Greater Seattle Area
Full-time
Onsite
Mid, Senior Level
$31/hr - $37/hr
5+ years expSKIDATA USA is seeking a Field Service Technician (Tier 2) to provide customer service in person and by telephone to customers in the greater Seattle area. This role involves performing field repairs, troubleshooting, and maintaining parking access systems, as well as ensuring effective communication with customers and upper-level support.
Information Technology & Services
Responsibilities
Perform field repairs on parking access system and building access systems, software and/or hardware related
Troubleshoot and correct problems on devices/equipment, down to board level, low voltage
Correct/fixes; minor to complex software issues on parking/access systems
Understand and troubleshoot the entire setup of a SKIDATA network (LAN)
Properly identifies all network devices on a LAN (router, modem, switch etc.)
Can properly use handheld devices like, but not limited to, multi meter, Network tester, toner, etc
Understand basic relay logic
Works with upper-level support to setup/configure firewall, router, and other network devices
Provides effective customer service, to internal and external customers
Properly identifies when higher level support is needed. Work closely with peers and support team to ensure customer expectations are met
Effectively execute troubleshooting instructions from higher level support
Properly maintain vehicle status and maintenance, as required
Properly maintains his/her inventory levels, by properly transacting in ERP (SNOW) system
Communicates effectively with service coordinator, advisors, and service management team
Responsible for transactions for assigned work orders (WOs) in ERP system on a per WO basis (parts and labor), also to include maintenance checklist, as required by existing processes
Perform monthly preventative maintenance – scheduled inspection, cleaning, lubricating, and adjusting of the equipment
Other duties, as assigned
Qualification
Required
Must be at least 21 years old, with a valid driver's license; have and maintain a driving record clean of any major or numerous violations
Must be able to drive to field / customer locations to perform field work
Working knowledge of Windows Server 2008/2012/2016, SQL, Windows OS 7, 10 and above, and network firewall configurations
Must possess aptitude to learn new technologies
The ability to work independently all while keeping others informed of your processes and progress via multiple avenues – including ERP System, email, and/or phone
Proficiency in Microsoft Project, Excel, and PowerPoint
Must be able to complete SKIDATA technical certified training courses – within 24 months; or has completed required certified courses in the technical career track. Specific product/equipment and software training supplied by SKIDATA
High school diploma or general education degree (GED) or equivalent and five (5) years of training/experience in related field required, or equivalent combination of education and experience
Good skills in the use of hand tools required – experience using ERP software a plus
Valid Driver's License, in state of residence
Company
SKIDATA USA
SKIDATA, always one step ahead: The best managers of international facility operations companies leave nothing to chance.
1001-5000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase