LangChain · 2 months ago
Senior Customer Engineer
United States
Full-time
Remote
Senior Level
$160K/yr - $180K/yr
5+ years expLangChain is seeking a Senior Technical Customer Engineer to enhance developer success and facilitate enterprise adoption. In this role, you will serve as a trusted technical advisor, helping users fully leverage the LangChain platform through onboarding, workshops, and feedback synthesis.
Agentic AIArtificial Intelligence (AI)DatabaseDeveloper APIsGenerative AI
Responsibilities
Develop and deliver scalable frameworks to onboard new customers, including technical tutorials, best-practice guides, reference implementations ("cookbooks")
Lead hands-on onboarding engagements for enterprise customers, guiding them through initial setup, connectivity, and the implementation of their first projects
Design and run interactive workshops, virtual training sessions, and hackathons to accelerate learning and adoption across different user personas
Act as the voice of the new user, synthesizing feedback and identifying friction points to inform the product roadmap and collaborate with Product and Engineering teams to improve the user experience
Partner with Sales and Deployed Engineering to define enablement strategies for prospective customers, demonstrating the value and ease of getting started with LangChain
Serve as a trusted technical advisor and LangChain expert, helping customers architect robust, scalable, and effective AI applications on our platform
Qualification
Required
5+ years of experience in a technical, customer-facing role such as Training, Developer Advocate, Customer Success Engineer, or Implementation Consultant
Proven software engineering experience with strong proficiency in Python and a deep, practical understanding of the modern AI/LLM stack
Hands-on experience building and deploying applications using LangChain or similar LLM frameworks
Demonstrated ability to create high-quality technical content, including written tutorials, documentation, and video guides
Exceptional presentation and communication skills, with the ability to explain complex technical concepts to diverse audiences, from individual developers to enterprise stakeholders
A deep empathy for the developer experience and a passion for teaching, mentoring, and helping others solve technical problems
Ability to operate independently in a fast-paced, ambiguous environment and manage multiple projects simultaneously
Preferred
Experience designing and delivering technical training programs, workshops, or webinars
Company
LangChain
LangChain is a platform that provides open-source frameworks and tools for engineering and deploying language model agents.
51-200 employees
H1B Sponsorship
LangChain has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (6)
Funding
Current Stage
Growth StageTotal Funding
$160MKey Investors
IVPSequoia CapitalBenchmark
2025-10-20Series B· $125M
2024-02-15Series A· $25M
2023-03-21Seed· $10M
Leadership Team
Harrison Chase
Co-Founder and CEO
Ankush Gola
Co-Founder
Recent News
2025-12-11
2025-12-05
Company data provided by crunchbase