EliseAI · 2 months ago
Customer Education Engineer
New York City
Full-time
Onsite
Mid Level
$100K/yr - $150K/yrEliseAI is focused on improving housing and healthcare through AI technology. They are seeking a Customer Education Engineer to enhance customer education by integrating automation and analytics into their onboarding and training processes.
Artificial Intelligence (AI)Business IntelligenceMachine LearningProperty ManagementPropTechReal Estate
Responsibilities
Own education automation & tooling: Integrate LMS, webinar platforms, CRM/CS tools, support, and product analytics; build event-driven workflows (APIs/webhooks) for enrollments, reminders, certifications, surveys, and follow-ups
Build reliable reporting: Define the education metric stack (activation/TTFV, completion, assessments, certification, NPS/CSAT, content engagement, ticket deflection, feature adoption) and deliver trustworthy, self-serve dashboards
Translate goals into systems: Convert training objectives into scalable processes—audience segmentation, learning paths, prerequisites, triggers, and success criteria
Instrument the journey: Add telemetry at key onboarding milestones; enable just-in-time education (in-app nudges, emails, micro-lessons)
Run data-informed experiments: Design simple A/Bs/holdouts to lift activation and targeted feature adoption; analyze and share readouts
Raise reliability: Establish SLAs, alerting, and QA for automations and data syncs; maintain runbooks and documentation
Close the loop: Capture learner feedback and product usage to recommend curriculum/content updates and prioritize the backlog with Customer Education
Attract top-tier talent to join our driven team
Qualification
Required
Proficiency in SQL and comfort scripting in Python to work with APIs, webhooks, and datasets
Demonstrated experience integrating SaaS tools (e.g., LMS, webinar, CRM/CS, support, product analytics) and automating workflows end-to-end
Track record building production-grade dashboards and defining clear, decision-ready metrics
Ability to partner with trainers/facilitators and translate non-technical needs into scalable systems
Strong written/verbal communication and documentation habits
Willingness to work in person at our office 4-5 days a week
Preferred
Familiarity with LMS platforms (e.g., Skilljar, LearnUpon), webinar tools, certification/badging workflows, and SCORM/xAPI basics
Exposure to modern data/BI stack (e.g., Snowflake/Redshift/BigQuery, dbt, Airflow/Lambda; Looker/Mode/Tableau/Hex)
Experience with product analytics (Amplitude/Heap/Pendo) and event schemas
Understanding of SaaS lifecycle metrics (activation, adoption, retention, expansion) and how education influences them
Basic knowledge of accessibility standards and instructional measurement models (e.g., Kirkpatrick)
Benefits
Equity in the company
Medical, Dental and Vision premiums covered at 100%
Fully paid parental leave
Commuter benefits
401k benefits
Monthly fitness stipend
A collaborative in-office environment with an open floor plan, fully stocked kitchen, and company-paid lunch
Fun company social events through our Elise and the City program
Unlimited vacation and paid holidays
We'll cover relocation packages and make the move exciting, not painful!
Company
EliseAI
EliseAI is an AI-driven company that offers automation, streamlining workflows, and unique needs of housing and healthcare operations.
Founded in 2017
201-500 employees
Funding
Current Stage
Late StageTotal Funding
$391.93MKey Investors
Andreessen HorowitzSapphire VenturesPoint72 Ventures
2025-08-19Series E· $250M
2024-08-14Series D· $75M
2023-06-06Series C· $35M
Leadership Team
Minna Song
Cofounder & CEO
Recent News
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2026-01-20
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2025-12-23
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