US Foods · 2 weeks ago
Retail Technician (Hybrid)
Rosemont, IL
Full-time
Hybrid
Entry, Mid Level
$55K/yr - $90K/yr
2+ years expUS Foods is a leading company in the foodservice industry that focuses on innovation and technology. The Retail Technician will set up, configure, test, and troubleshoot hardware components in the Dynamics 365 lab, while also resolving technical issues related to hardware and software in the Dynamics 365 ecosystem.
E-CommerceFood and BeverageFood ProcessingSnack Food
Responsibilities
Configure Microsoft Dynamics 365 Point of Sale (Store Commerce App) hardware and peripherals including Windows computers, scales, printers, monitors, payment terminals, pin pads, hand scanners, and cash drawers
Configure Microsoft Dynamics 365 Retail oriented settings including retail parameters, store layouts, registers, and hardware profiles
Configure and troubleshoot OPOS layer drivers for retail devices used by Dynamics 365 to ensure functional retail hardware
Configure and troubleshoot payment processing devices and concepts in a retail environment
Tier 3 troubleshooting of Dynamics 365 hardware and software issues by collaborating with retail store employees, Business Analysts, and IT professionals inside and outside the company
Assist with after-hours Microsoft Dynamics 365 Production and non-Production deployments, including conducting post-deployment checkout processes
Assist with new store openings, configure store peripherals and Dynamics 365 settings
Triage, troubleshoot and resolve tickets from Service Manager ticketing system during work hours and on call hours
Hands on experience with Windows Desktop and Server configuration including Registry, Driver installation, Device Manager, and IIS
Collaborate with technical teams (Tech Engineering, Server Support, Network Engineering, etc.) to solve Dynamics 365 incidents via email, Teams, and meetings
Understanding of WLAN Technologies, Wireless concepts, LAN technologies such as TCP/IP networking, DHCP, and DNS
Create documentation and articles to allow Tier I support to resolve repeat issues
Create technical documentation to enable faster future resolution of problems
Work collaboratively in an Agile environment and manage assigned user stories and tasks using Jira and/or Azure DevOps
Other duties as assigned by manager
Qualification
Required
2 years of experience configuring and troubleshooting retail Point of Sale systems in a Dynamics 365 environment OR equivalent with retail POS systems, including OPOS layer configuration, installing utilities and software, setting up drivers and troubleshooting in a Windows environment
2 years of experience troubleshooting retail hardware payment devices such as pin pads and check readers and corresponding software
2 years of experience configuring hardware and software in a Windows client/server environment
Strong analytical and communication skills
Demonstrated ability to collaborate well within IT department on various technical issues
Demonstrated ability to document issues and problems for quicker future resolution and allow others to use documentation to solve problems
Occasional travel (up to 5%) is required for this position
Bachelor's degree OR equivalent experience required
Preferred
3+ years of experience configuring and troubleshooting retail Point of Sale systems in a Dynamics 365 environment including OPOS layer configuration, installing utilities and software, setting up drivers and troubleshooting in a Windows computer
3+ years of experience in a Dynamics 365 environment maintaining and solving issues with retail concepts such as Commerce Scale Unit, MPOS, CPOS, Channel Database, Hardware Profiles, and administrative functions
3+ years of experience troubleshooting retail hardware payment devices such as pin pads and check readers and corresponding software
2+ years of experience configuring hardware and software in a Windows client/server environment
2+ years of experience with incident and problem management experience in a corporate setting
Benefits
Health insurance
Pre-tax spending accounts
Retirement benefits
Paid time off
Short-term and long-term disability
Employee stock purchase plan
Life insurance
Company
US Foods
US Foods is a foodservice distributor that provides its customers with innovative food offerings and a suite of business solutions.
10001+ employees
H1B Sponsorship
US Foods has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2024 (5)
2023 (5)
2022 (6)
2021 (6)
2020 (12)
Funding
Current Stage
Public CompanyTotal Funding
$2BKey Investors
National Safety CouncilKohlberg Kravis RobertsCommonwealth's Opportunity Fund
2025-06-25Grant· $0.02M
2024-09-27Post Ipo Debt· $500M
2023-09-11Post Ipo Debt· $1B
Leadership Team
Dirk Locascio
Chief Financial Officer
G
Greg Schaffner
Regional President
Recent News
2026-01-08
vegconomist - the vegan business magazine
2026-01-08
Company data provided by crunchbase