Kombo · 2 months ago
Technical Support Engineer
New York Office
Full-time
Onsite
Entry, Mid LevelKombo is a rapidly growing company building a unified API for HR, payroll, and recruiting systems. They are seeking a Technical Support Engineer to provide exceptional technical assistance, debug complex integration issues, and help shape the foundation of their support function in the U.S.
ConsultingHuman ResourcesSaaS
Responsibilities
Troubleshooting & Debugging: Investigate API integrations, data-sync issues, authentication flows (OAuth, API keys), and provider-specific edge cases
Customer Guidance: Assist customer engineers via Slack, email & occasional video calls — clear, concise, and technical
Internal Collaboration: Work closely with Product & Engineering to escalate bugs, relay feedback, and shape fix priorities
Knowledge Building: Create and maintain internal / external docs and guides based on recurring topics
Process Improvement: Set up better tooling, automation, and reporting to scale our support capabilities
Qualification
Required
Solid technical background (Software Engineer, Support Engineer, Solutions Engineer, etc.)
Enjoy debugging APIs & integrations
Can read code (e.g., JavaScript / TypeScript)
Understand data flows and logs
Communicate clearly and can explain technical concepts to engineers and non-engineers alike
Empathetic and patient — enjoy helping others solve problems
Thrive with autonomy, take initiative, and drive your own projects
Like structured, high-performance environments
Prefer working in person (in-office culture)
Preferred
Prior experience in a technical support role
Company
Kombo
Kombo is an API for HR, Payroll, ATS and Recruiting integrations
Founded in 2022
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$10.37MKey Investors
468 Capital
2023-01-01Seed· $2.57M
2022-11-15Seed· $7.8M
Recent News
2026-01-16
2025-03-28
2025-02-03
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