Universal Orlando Resort · 6 hours ago
Assistant Manager, Facilities - Hotel & Water Quality - Universal Kids Resort
Frisco, TX
Contract
Onsite
Senior Level
5+ years expUniversal Orlando Resort is a leading entertainment destination, and they are seeking an Assistant Manager for the Facilities department at Universal Kids Resort. This role involves overseeing daily operations, safety, and maintenance of the hotel and water quality programs, ensuring compliance with regulatory standards and managing team members effectively.
Entertainment
Responsibilities
Manages the facilities maintenance efforts for assigned areas including daily operation, routine, preventative/predictive maintenance especially for hotel rooms and water areas, discretionary, emergency repairs, as well as comprehensive asset life cycle management, etc., including but not limited to equipment maintenance/replacement, masonry, tile, pavers, woodwork, scenic paint, crafts, signage, carpet, drywall, furniture, commercial hardware, cubicle partitions, restroom stall doors, painting, roofing, concrete, door hardware, etc
Develops and refines maintenance standards and routine repairs and maintains all OSHA and Universal Quality Standards and procedures
Identifies vendor/contractor scope for various project needs and partners with Technical Services leadership to coordinate maintenance projects
Provides direction to Team Members and manages their workload
Ensures the completion and processing of work orders to ensure projects stay on target
For water quality, ensures all work performed is in compliance with UKR’s regulatory programs/procedures, government agency requirements and local ordinates
Sets the priorities and oversees the testing, cleaning, maintenance of pool surfaces/drains, and water treatment filters, pumps, chemical systems, and other associated treatment equipment
Oversees proper retention pond levels to support park operation and severe weather preparedness
Ensures team maintains proper documentation of all required data to meet regulatory requirements and partners closely with EHS to ensure UKR remains in compliance
Provides reporting to local and state regulatory agencies as required per existing permits
Escorts regulators as requested during site inspections of permitted water bodies
Completes regular inspection of property to identify maintenance needs and safety concerns
Ensures safety compliance and adherence to all Universal policies and procedures and keeps safety a top priority of the Facilities team
Encourages a positive and safe work environment
Responsible for hiring, training, coaching, and developing hourly Facilities Team Members
Manages labor budgets for assigned areas and creates weekly Team Member schedules
Monitors, tracks and records overtime and training projections and results
Mitigates overtime by adjusting staffing according to daily attendance projections
Analyzes and responds to various reports including but not limited to incident reports
Drives and executes plans for the Facilities team that directly affect Team Member satisfaction (TSAT), Guest satisfaction (GSAT), and safety standards while utilizing existing tools to measure and monitor performance against targets
Develops appropriate action plans to achieve or exceed targets
Oversees the capital and expense budgets and ensures financial responsibility and labor optimization
Routinely and regularly manage capital requests and execution of approved capital projects
Make sure all capital needs are input into the system and priority reviewed regularly
Monitors overtime, ensuring only used when absolutely necessary
Assists with seasonal weather condition sustainment initiatives and special projects across Universal Kids Resort
Ensures efficiencies, show quality is at its highest level, water quality consistently meets established safety standards, and maximizes use of labor and seasonal downtimes to manage sustainment efforts related to various weather conditions
Understand and actively participate in Environmental, Health & Safety responsibilities by following established UDX policy, procedures, training, and team member involvement activities
Perform other duties as assigned
Qualification
Required
Must have analytical and problem-solving skills
Must be willing to work flexible hours, including evenings and weekends as business dictates
Consistent attendance is a job requirement
5+ years of experience in major installations, repairs, maintenance or painting of facilities with 1+ years of leadership experience is required, experience within a seasonal or regional theme park is a plus; or equivalent combination of education and experience
Preferred
Maintenance Management certification and/or General Contractor license is preferred
Technical school or Associate's degree (AA) in General Studies, Technology or related field is preferred
Company
Universal Orlando Resort
For years, we’ve been creating a legacy of unforgettable experiences for our Guests.
10001+ employees
H1B Sponsorship
Universal Orlando Resort has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (8)
2024 (8)
2023 (5)
2022 (5)
2021 (2)
2020 (2)
Funding
Current Stage
Late StageLeadership Team
Tracey Stockwell
CFO
Bobby B. Belzeski
Human Resources Business Partner
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