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Dexterra Group · 6 hours ago

Front Desk Clerk

Emmitsburg, MD

Full-time

Onsite

Entry, Mid Level

2+ years exp

Dexterra Group, through its subsidiary CMI Management LLC, provides efficient business, technology, and facilities management solutions. They are seeking a Front Desk Clerk to perform exceptional customer service in a guest registration environment, assist with administrative tasks, and support lodging operations.

EnergyFacility ManagementInfrastructureOil and Gas

Responsibilities

Provide administrative support to Supervisor by preparing monthly reports as it pertains to contractual requirements and assist with department functions, requests, and reports as required

Extract information from automated databases to prepare standard reports; ensure that proper grammar, spelling, and format are utilized

Conduct reviews of existing department standard operating procedures, administrative procedures and department policies and provide updates to Supervisor

Answer telephone and process messages, work orders and/or provide information regarding services to callers

Answer guest questions to include local services, local tourist attractions, and travel directions

Assist guests with special accommodation requests for luggage assistance

Conduct inventories of supplies, materials, and equipment needed to support lodging operations

Assist supervisor in mediating and resolving routine occupant complaints and disputes

Handle a wide variety of assignments designed to assess and improve contract service effectiveness and/or improve management oversight, processes and controls

Utilize expertise to identify difficult or unusual department problems that are not readily resolved by normal methods and procedures, and report such to the supervisor

Greet, register, and assist visitors, answer inquiries, and create a welcoming environment at an academic dormitory facility

Compile, maintain and distribute communications, such as emails, reports, and other department correspondences

Maintain records of room assignments and other registration-related information in database and department communication log

Perform various requirements in a Windows based program such as travel reservations and lodging reservations

Create and/or maintain filing systems, both electronic and physical

Gather reimbursement information

Coordinate and confirm drivers for any scheduled or unscheduled transportation needs

Communicate with shuttle drivers to review passenger lists and provide appropriate course of action

Perform special projects and other duties as assigned

Qualification

Customer service experienceMicrosoft Office proficiencyTime management skillsAttention to detailOperational excellenceProfessionalismLocal areaTeamworkCommunication skillsOrganizational skills