Apply on Employer Site

DENSO · 1 month ago

Advanced IoT Technician | 4022 NADXIT Mfg. Supply Chain | 3rd Shift

Maryville, TN

Full-time

Onsite

Entry, Mid Level

2+ years exp

DENSO is a leading company in the manufacturing sector, seeking an Advanced IoT Technician to provide technical support for incidents related to production OT systems. The role involves analyzing and resolving issues with IoT applications, coordinating with various support personnel, and ensuring effective communication with internal customers.

AutomotiveManufacturingProduct Design

Responsibilities

Utilizes in depth knowledge of IOT applications to analyze and correct problems associated with manufacturing lot trace management system due to incorrect use, input, setup, etc. Determines if problem is code related and if so, escalates to Development staff

Clearly and concisely communicates current condition, actions taken and next steps to resolve incident to chain of command and stakeholders utilizing standard communications protocols such as teams, outlook, etc

Coordinates identification of root cause and countermeasure implementation for prolonged incidents. Reports status and completion to chain of command and stakeholders

Has access and ability to analyze the necessity and conduct server reboot when needed

Utilizing an understanding of overall system components and their interaction, determine when and whom to engage in order to restore normal production operation, including escalation to development team, or other ITDC members

Conduct complex searches based on customer requests to provide part information utilizing SQL queries

24/7 on call emergency support rotation required

Up to 15% North America travel required

Develop documentation, create training plans, and conduct training for Helpdesk and other support staff

Utilizes tools such as Sys internals, Grafana, Gray-log to analyze and correct in house application specific problems

Conducts initial investigation into server issues related to IOT systems and identifies and resolves issues with CPU/memory usage and services

Coordination of incident resolution activities for IOT systems

Creation of tables for new product in lot trace management systems

Proactively and promptly responds to customer Service, Incident, Change, and Problem requests

Qualification

IOT applicationsIT/OT systems analysisSQL queriesNetworking technologiesManufacturing processesCustomer serviceIncident resolutionAnalytical skillsTicketing system usageCommunication

Required

High school diploma

2 years of similar experience

Understanding of Manufacturing processes and how these processes relate to IOT applications such as lot trace management, warehouse management systems, andon systems, etc

Must possess a very strong ability to effectively analyze and repair complex, highly integrated IT/OT systems

In depth understanding of IT/OT infrastructure systems and tools and ability to utilize these to analyze and correct issues related to these systems

Excellent written and verbal communication skills

Strong commitment to excellent customer service

Ability to coordinate activity with other internal groups whose systems are dependent upon or provide input to OT systems

Relational understanding of and ability to analyze and correct system issues related to API, server, network, gateway devices, db and others

Knowledge of OT systems utilized in the manufacturing environment as related to IOT data etc

Strong knowledge of networking technologies and terminologies including sub-netting, IP addressing, VLAN's and troubleshooting

Excellent analytical skills with an ability to independently evaluate and develop innovative solutions to complex problems, applying knowledge of specialty area and use of sound judgement

Ability to properly use ticketing system in order to respond to customer requests and appropriately document requests and resolutions

24/7 on call emergency support rotation required

Up to 15% North America travel required