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IBC Bank · 2 months ago

Reg E Dispute Processor

San Antonio, TX

Full-time

Onsite

Entry Level

1+ years exp

IBC Bank is a company focused on growth and success, dedicated to providing excellent customer experience. The Reg E Dispute Processor will manage general ledger accounts, understand Regulation E, and handle customer inquiries while processing debit card, ATM, and ACH disputes.

BankingFinancial ServicesInsuranceMortgageVenture Capital

Responsibilities

Serve as key liaison to Fraud/Reg E division for addressing specific functions related to debit card, ATM, ACH disputes and other Reg E disputes

Delivering exceptional service to our customers, resolving any issues/concerns, by swiftly answering customer inquiries in a friendly and courteous manner

Process Debit Card, ATM, and ACH disputes following Reg E, NACHA, Visa and bank procedures

Understand core systems, applications and technical platforms

Identifying recoverable transactions and initiating merchant chargebacks/representments

Investigates claims to validate the authenticity of the request

Monitor and correct bot processes as utilized by the department to process debit card POS disputes

Preparing and ensuring customer notifications are sent within applicable regulatory requirements

Validate bill payments and respond or escalate to appropriate personnel

Understand, research, and clear exceptions on general ledgers and resolve exceptions

Other duties as required by the Fraud/Reg E Department

Qualification

Regulation E knowledgeMicrosoft Office SuiteGeneral banking knowledgeProblem solvingTroubleshootingPDF conversionOffice equipment knowledgeCommunication skillsTime management

Required

Understanding of Regulation E

Managing general ledger (GL) accounts

Answering customer inquiries in a friendly and courteous manner

Serve as key liaison to Fraud/Reg E division for addressing specific functions related to debit card, ATM, ACH disputes and other Reg E disputes

Delivering exceptional service to customers, resolving any issues/concerns by swiftly answering customer inquiries