DroneSense, Inc. · 2 months ago
Account Manager
United States
Full-time
Remote
Mid Level
3+ years expSales Demo - CB is a scaling, tight-knit team focused on enhancing hiring processes for organizations. The role of Account Manager involves serving as an advisor to customers, fostering relationships, and ensuring their success with the Lever product suite.
ElectronicsPublic SafetySoftwareComputer
Responsibilities
Serve as an advisor to our customers and take a consultative approach to ensure customers are setup for long-term success as high performing hiring organizations using the Lever product suite
Build trusting partnerships with our customers and consistently empower them to achieve their ongoing talent goals with Lever
Advocate for our customers by working across Lever to deliver solutions and share our learnings internally to help shape our products
Attend Ramp Camp, which is Lever’s week-long version of onboarding where you’ll learn about all aspects of the business with a cross-functional group of new Leveroos
Master Lever’s various product training demo frameworks, customized for various customer stakeholders, demonstrated by hosting sessions independently
Conduct customer check-ins including planning agendas, documenting interactions and tracking various projects
Prepare impact reviews and present to customers in order to achieve alignment with customers and showcase the value Lever brings to their talent strategy
Perform and document account health audits in preparation to communicate recommendations back to customers to ensure they're maximizing Lever's impact
Develop proficiency in collecting ongoing customer product feedback to establish an effective feedback loop for customer needs and our product development strategy
Take ownership of a customer portfolio of a variety of accounts across industries, product offerings and customer segments; begin developing these relationships through email, phone and video calls, webinar trainings, and in-person visits
Identify the current hiring practices and internal business goals of your customer accounts
Successfully complete certification for Product, Reports & Lever Talent Intelligence (LTI)
Shadow five Customer Account Executive (CAE) renewal calls to build an understanding of how to best partner on annual renewals, account expansion, and upsell engagement by the CAE team
Teach customers best practices for using the Lever product suite through webinars and targeted training sessions
Pull user metrics and issue quarterly business reviews to existing customers in order to show customers their areas of excellence and their areas of development in fully leveraging their host of Lever products
Educate customers on the value they are receiving from Lever’s products and why the solutions we provide are essential to their continued recruitment and hiring successes
Build rapport and trust in your customer relationship by taking a disciplined approach to project management within your accounts and prioritization of your workload in order to deliver on your commitments and meet deadlines
Partner cross-functionally with Sales and Customer Success functions to ensure a smooth transition from customer onboarding through the annual renewal cycle; serving as the constant point of contact in order to deliver a seamless, high-quality customer experience
Be proactive in strategic planning; deliver value-based messaging to motivate customer actions and continuously plot the course for strong cases for customer renewals
Transition into owning the customer introduction to the Customer Account Executive 90 days prior to the account renewal date
Utilizing agreed-upon milestones and metrics, keep customers on course to execute on the success of their plans with Lever
Provide feedback for process improvements which improves our abilities to better serve both external and internal customers
Advise, influence, and help customers on best practices and strategic recommendations to align Lever’s products and solutions to the achievement of their goals
Identify our champions within your assigned accounts; ensure customer achievements are highlighted to our internal partners such as marketing in order to communicate those successes externally
Get involved in hiring and growing the team by helping to interview candidates
Advocate internally for the customer’s needs and develop strong feedback loops within Lever, to continue our customer-centric focus with our products and services
Confidently handle high-stakes, time sensitive issues with customers
Ensure Lever’s success based on the customers specific business case across a 12-month account lifecycle
Identify growth opportunities in customer accounts and collaborate with Customer Account Executives to ensure renewal and upsell attainment
Help train new Customer Success Managers by participating in team onboarding sessions
Qualification
Required
3+ years of customer relationship or account management experience working in software as a service (SaaS)
Solutions and results-oriented mindset
Experienced in customer-facing roles, including analyzing customer accounts, identifying churn signals and account growth opportunities
Highly organized with strong project management and time management skills
Hands-on experience with product training to external customers
Proven experience delivering value-based communications
Strong ability to facilitate meetings with customers and users of various levels of seniority
Empathy for customers
Experience with opportunity identification for account expansion and revenue growth
Passion and drive to work in a quickly growing startup where you will help shape a new function and the ways we add value with our customers
Company
DroneSense, Inc.
DroneSense, now part of Versaterm, is a pioneering software development company dedicated to revolutionizing public safety through the power of drone technology.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
unknownKey Investors
Teledyne FLIR
2025-07-30Acquired
2018-04-19Corporate Round
2017-07-01Angel
Leadership Team
Christopher Eyhorn
Co-Founder & CEO
Gerard Juarez
Co-Founder & Chief Creative Officer
Recent News
Government Technology US
2025-08-05
Company data provided by crunchbase