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Glade Run Lutheran Services · 2 months ago

Program Manager - Family Empowerment Lawrence County

New Castle, PA, USA

Full-time

Hybrid

Mid, Senior Level

$41K/yr - $76K/yr

2+ years exp

Glade Run Lutheran Services is a long-established organization focused on meeting the needs of children, adults, and families in Western Pennsylvania. The Program Manager for the Lawrence County Family Empowerment Program will oversee community-based services, supervise staff, and engage with various stakeholders while ensuring compliance and quality of services.

ChildrenFamilyHealth CareMental HealthYoung Adults

Responsibilities

Oversee referrals, documentation, EMR and Drive monitoring, data collection, and timely reporting

Maintain consistency of services and documentation across Family Empowerment Programs

Develop desk manuals, training guides, and internal procedures in coordination with the Director

Research and implement evidence-based practices and assessments

Maintain accurate and timely communication with the Director of Family Empowerment

Interview, hire, onboard, train, and evaluate program staff and interns

Conduct regular individual and group supervision focused on growth, performance, and productivity

Complete HR documentation, including timecards, PIPs, and performance assessments

Arrange for coverage during staff call-offs, leaves, or vacancies

Represent the agency at stakeholder meetings, outreach events, and interagency collaborations (CYS, courts, schools, daycares, etc.)

Maintain stakeholder agreements and referral pathways

Assist with service contracts, billing structures, and community engagement

Ensure fidelity to Family Empowerment service models and contract expectations

Monitor documentation quality, regulatory adherence, outcome reporting, and internal policy compliance

Assist with audits, licensing, and internal quality reviews

Provide direct services to families as needed

Facilitate FGDM and crisis meetings; coach staff on goal-setting and strength-based approaches

Participate in treatment team meetings, case assignments, and monthly Program Manager meetings

Ensure alignment of staff activities with agency and program goals

Provide and coordinate ongoing training for staff, volunteers, and interns

Support trauma-informed practice and professional growth consistent with agency values

Develop data systems and lead CQI efforts to evaluate outcomes and identify trends

Create and present annual quality reports for each program model

Oversee EMR documentation, billing cross-checks, and outcome tracking

Contribute data and narratives for grants and RFP submissions

Qualification

Social WorkSupervisory ExperienceChild Welfare SystemsFamily Engagement ServicesData ManagementCrisis InterventionTeam CoordinationTrainingDevelopmentCommunication Skills

Required

Bachelor's degree in social work, psychology, education or related field

At least two years of supervisory experience, preferably in a community-based or family services setting

Prior experience with child welfare systems, prevention programs, or family engagement services

Must have a valid driver's license, acceptable driving record and access to reliable transportation

Must have acceptable PA State Police, PA Child Abuse History and FBI clearances

Preferred

Master's degree preferred

Experience in a community-based or family services setting

Benefits

Comprehensive benefits including medical, dental, vision, paid time off, and paid holidays for full-time staff

401K offerings with agency match at $1.00 per dollar contributed up to 4% of salary

Agency provided life insurance and long-term disability coverage for full-time staff

Voluntary benefit options; including Disability Insurance (Short-Term Disability), Cancer Coverage, Critical Illness, Medical Bridge, Accident Insurance, Life Insurance and Identify Theft Protection

Paid mileage reimbursement

Paid training and administrative time

Cell phone reimbursement

Licensure Supervision for FREE!

Free credentialing assistance

Quarterly productivity incentives

Tuition reimbursement for full-time staff

Flexible work schedules (as applicable)

Annual merit increases for eligible positions based upon the yearly budget

New Hire Incentive Bonuses

Employee Referral Bonus Incentives

Employee Discount Program