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RevolutionParts · 3 weeks ago

Customer Support Specialist I - Bilingual (French)

Tempe, AZ

Full-time

Onsite

New Grad, Entry Level

$20/hr - $24/hr

RevolutionParts is a leader in automotive eCommerce solutions, seeking a bilingual Customer Support Specialist to enhance customer experiences. This role involves assisting customers with technical issues and advocating for their needs across the organization.

AutomotiveE-Commerce

Growth Opportunities

Responsibilities

Support our customers on the phone and over email to resolve their issues accurately and as quickly as possible

Troubleshoot common eCommerce issues with shopping carts, marketplaces, shipping settings, payment settings, and checkout issues

Educate customers on key aspects of their service during interactions and by creating content for our knowledge base

Coordinate with the team to keep data on customer interactions and continuously improve our processes

Qualification

Customer serviceBilingual (French)Technical support experienceECommerce experienceGoogle AnalyticsSEOMarketplaces (eBay/Amazon)

Required

A passion for providing awesome customer service; you treat every customer interaction as an opportunity to 'wow' our customers

Experience supporting customers via phone and/or email

Prior experience working in a technical customer support environment, and can lend your insight into processes, communication, and escalation procedures

An understanding of or previous experience in eCommerce; technical experience with websites is a plus!

A desire to grow; this role can grow into an Implementation Manager, Customer Success Manager, or Tier II Technical Support