Total Industries · 2 months ago
Inside Sales Representative – Total JCB
Martinez, CA
Full-time
Onsite
Entry Level
2+ years expTotal Industries is a company focused on driving revenue growth and customer satisfaction. The Inside Sales Representative (ISR) is responsible for managing inbound leads, ensuring professional customer interactions, and supporting sales of equipment and services while maintaining strong customer relationships.
Advanced MaterialsIndustrialWarehousingWholesale
Responsibilities
Serve as the first point of contact for all inbound calls, emails, and walk-in traffic at the Pacheco branch
Manage and qualify leads from JCB.com, TotalJCB.com, digital advertising, and showroom visits
Record, track, and manage all opportunities in Salesforce, ensuring accurate deal stages and contact information
Follow up with prospects promptly to ensure high conversion and consistent customer communication
Coordinate product demos, deliveries, and field rep hand-offs for qualified opportunities
Conduct needs assessments and match customers to appropriate JCB equipment and financing options
Generate and send quotes, proposals, and financing packages using Quote Express (PNC)
Support sales of new and used equipment, attachments, warranties and service plans
Build and maintain customer relationships through consistent communication and follow-up
Perform hands on sales demonstrations of equipment for customer presentations
Maintain the showroom environment, ensuring current brochures, pricing sheets, and inventory displays
Collaborate with the Marketing Department to support promotions, digital campaigns, and customer events
Capture customer testimonials, delivery photos, and equipment videos for marketing use
Qualification
Required
High School Diploma
2+ years of experience in a combination of inside sales, telemarketing, and/or customer service
Proficiency in Salesforce CRM for lead tracking, quoting, and follow-up
Must be comfortable with cold calling and working to meet established sales objectives
Excellent communication and interpersonal skills
Strong negotiation and persuasion abilities
Excellent judgment, organizational, and analytical skills
Ability to work independently and in a team environment
Exceptional time management, prioritization, and organization skills
Ability to operate and drive demo vehicles
Ability to load vehicles onto a pick-up truck and deliver to a customer or branch
Demonstrated ability to act in a way that is consistent with our values
Proficient in the use of Microsoft Office suite
Qualified DMV record, drug screen, and background check
Preferred
College Degree
Experience in B2B sales, service or rental
Company
Total Industries
One team, One Mission, Keep your Business Moving At Total Industries, we specialize in keeping businesses moving with reliable equipment and exceptional service.
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase