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Flik Hospitality Group · 2 months ago

FRONT DESK CLERK (FULL TIME)

New York, NY

Full-time

Onsite

New Grad, Entry Level

$21.50/hr - $21.50/hr

Flik Hospitality Group is hiring for a full-time Front Desk Clerk position at Capital One Landing. The role involves checking guests in and out, resolving any challenges during their stay, and promoting hotel services to enhance guest experience.

ConsultingFood and BeverageHospitality

Responsibilities

Welcomes and acknowledges each guest with a smile, eye contact and friendly greeting, using the guest's name when possible

Anticipates guests' service needs by asking questions, listening to guest preferences and taking action when possible

Speaks to guests and coworkers using clear, appropriate and professional language

Answers telephones using appropriate etiquette, transfers calls to the right person or department; takes and relays messages

Processes all guest check-ins by confirming reservations, assigning rooms and activating room keys

Processes all payment types, including room charges and cash, check, debit and credit transactions

Processes all check-outs; resolves issues related to late disputed charges

Answers, records and processes guest calls, messages, requests, questions and concerns

Follows up with guests to ensure issues have been met to their satisfaction

Coordinates with Housekeeping to track readiness of rooms and report guest concerns

Communicates parking procedures to guests, dispatch bell staff and valet staff as necessary

Provides guests directions and information regarding the property and local points of interest

Runs daily reports, identify any special requests and check reports for accuracy

Assigns rooms according to guest request and preferences whenever possible

Completes designated cashier and closing reports in the computer system

Balances and drops receipts according to accounting specifications

Practices safety standards at all times

Complies with record retention, Standard Operating Procedures and daily responsibilities

Performs other duties as assigned

Qualification

Front desk experienceCustomer service skillsMulti-taskingCommunication skillsTeam leadership

Required

Previous front desk or receptionist experience is required

Excellent communications skills

Ability to multi-task

Strong team leadership

Client relations

Ensures superior food quality

Strong customer service skills

Benefits

Retirement Plan

Associate Shopping Program

Health and Wellness Programs

Discount Marketplace

Identity Theft Protection

Pet Insurance

Voluntary Benefits, including Critical Illness Insurance

Accident Insurance

Hospital Indemnity Insurance

Legal Services

Choice Auto and Home Program

Medical

Dental

Vision

Life Insurance/AD

Disability Insurance

Commuter Benefits

Employee Assistance Program

Flexible Spending Accounts (FSAs)

Company

Flik Hospitality Group

Glassdoor3.3

FLIK hospitality group, a division of Compass Group North America, provides corporate dining and hospitality services with a focus on quality food and locally sourced ingredients that support a healthy lifestyle.

Founded in 1995