Apply on Employer Site

Surescripts · 2 weeks ago

Senior Data Solutions Support Specialist

United States

Full-time

Remote

Senior Level

$117K/yr - $143K/yr

5+ years exp

Surescripts is a company focused on improving health intelligence sharing to enhance patient safety and care quality. The Senior Data Solutions Support Specialist is responsible for implementing and supporting data solutions, acting as a technical liaison, and managing data delivery and analytics issues. This role requires collaboration with internal teams and external partners to ensure seamless data operations and continuous improvement of analytics solutions.

Information TechnologyReal TimeSecuritySoftware

Growth Opportunities

No H1B

Responsibilities

Lead the onboarding process for new data solutions partnerships, ensuring seamless integration and implementation of data solutions with external partners through close coordination, technical support, and detailed documentation

Act as a subject matter expert (SME) on specific product areas, guiding both customers and internal teams through technical integration and implementation processes. Collaborate with cross-functional teams, including engineering and product management, to address customer needs, resolve technical challenges, and enhance the customer experience

Provide technical support to customers by diagnosing and resolving technical issues, guiding customers through troubleshooting processes, and empowering customers to leverage self-service solutions

Deploy tools and capabilities to partners and internal users to enable autonomous quality assurance on data integrations and analytics platforms (e.g., admin tools, data validation interfaces, user management portals)

Monitor and test fixes to ensure data delivery and analytics issues are adequately resolved

Develop and maintain a strong understanding of Surescripts’ data infrastructure, data product types, data processing solutions, file loading solutions, schemas, and analytics/reporting implementation guides

Proactively drive down error rates by tracking and analyzing trends in incident requests and daily reports related to data feeds, data products, and analytics dashboards. Recommend system reconfigurations, improvements, or enhancements

Manage incoming Salesforce CRM cases and/or email to ensure courteous, timely, and effective resolution of issues—including data delivery failures, data product discrepancies, analytics dashboard errors, and coordination of back-end support with all Surescripts partners. Collaborate with Data Core, Dev Ops, and Software Engineering teams to resolve complex data issues and implement operational improvements

Document operational processes and maintain knowledge base articles for recurring issues and solutions

Participate in on-call rotation as point of contact for production-related issues impacting data & analytics products

Qualification

Data APIsSQL queriesData interchange formatsHealthcare data formatsCloud infrastructureAnalytics dashboardsAnalytical thinkingTechnical troubleshootingProblem solvingCommunication skills