Kinder's Premium Quality Seasonings & Sauces · 21 hours ago
Community Management Coordinator
Kinder's Premium Quality Seasonings & Sauces is a rapidly expanding company known for its adventurous culture and obsession with flavor. They are seeking a Community Management Coordinator to enhance community engagement across social platforms, manage product seeding programs, and analyze social listening data to support content strategies.
Food and BeverageFood ProcessingManufacturingRestaurants
Responsibilities
Manage daily (7 days a week) community interactions across all social platforms—reposting UGC, replying to comments, and answering DMs
Build and nurture relationships with long-time brand advocates while strategically engaging new influencers to expand community reach
Monitor community sentiment and flag recurring feedback or product concerns to relevant teams
Partner with our Consumer Love team to respond to customer inquiries with empathy, clarity, and a voice that reflects the Kinder’s brand
Project manage gifting campaigns from start to finish, ensuring timely execution
Research and recommend influencers for gifting opportunities
Maintain and routinely update the influencer and shipping databases
Collaborate with our Creative Team to develop gifting materials, ensuring alignment with broader marketing initiatives
Oversee product closet inventory, manage orders, and ensure all boxes are packed and shipped on time
Assist in compiling results and insights to evaluate campaign performance and identify future opportunities
Support the collection and analysis of social listening data to uncover community trends, pain points, and emerging opportunities
Share actionable insights regularly to guide content planning, strengthen engagement strategies, and support community growth
Assist in tracking key performance indicators (KPIs) related to sentiment, engagement, and product seeding
Support the day-to-day publishing of social content across platforms including Instagram, TikTok, Facebook, and more
Help maintain and update the content calendar to ensure consistent scheduling, alignment with marketing priorities, and real-time responsiveness
Qualification
Required
Strong knowledge of social media platforms (Instagram, TikTok, Facebook, YouTube, Pinterest)
Exceptional written and verbal communication skills with a customer-first mindset
Ability to manage multiple tasks and projects simultaneously while maintaining attention to detail
Analytical thinker with the ability to interpret data and inform decisions
Adaptable, proactive, and energized by fast-paced, collaborative work
Team-oriented with a passion for people and relationship-building—both internally and externally
Comfortable leading or supporting as needed; eager to learn, grow, and contribute creative solutions
Must be available during peak periods, including weekends and holidays, to ensure we support our community when it matters most
Preferred
A love for cooking is a plus—it helps in connecting with and understanding our food-loving community
Benefits
Paid time off
401k
Bonus / incentive eligibility
Equity grants
Competitive health benefits
Other family-friendly benefits, including parental leave