DoorDash · 2 days ago
Senior Staff Software Engineer - Delivery Experience
United States
Full-time
Remote
Senior Level, Lead/Staff
$194K/yr - $285K/yr
8+ years expDoorDash is a technology and logistics company focused on empowering local economies. The Senior Staff Engineer in the Delivery Experience team will drive the strategy and execution of critical systems, focusing on AI/ML integration and large-scale platform development to enhance customer support and delivery services.
AppsDeliveryE-Commerce PlatformsFood DeliveryOnline Portals
Responsibilities
Lead at scale: Provide technical vision and architectural direction for organizations (50+ engineers) for large, multi-year platform rebuilds, ensuring our systems can handle 100x growth
Advance AI-powered support: Partner with ML teams to build and productionize LLM-powered chatbots, context-aware credits & refunds, and intelligent agent copilots that set a new bar for customer support
Shape platform foundations: Rebuild mission-critical systems like real-time order tracking and messaging to be reliable, performant, and extensible across new verticals and global markets
Influence across teams: Drive alignment across engineering, product, and operations stakeholders; mentor engineers and staff across multiple teams to raise the bar of technical excellence
Operate hands-on: Dig into complex distributed systems challenges, from scaling infrastructure to optimizing end-to-end performance and resiliency
Multiply impact: Elevate engineering culture by introducing best practices in design, testing, reliability, and long-term maintainability
Qualification
Required
8+ years of industry experience, with a track record of shipping large-scale, high-impact systems
Deep expertise in distributed systems, real-time data pipelines, or large-scale platform rebuilds
Experience applying ML/LLM technologies in production environments (bonus if in support, trust & safety, or similar domains)
Strong technical intuition paired with the ability to influence and align senior cross functional stakeholders
A proven ability to balance vision with pragmatism, knowing when to invent vs. when to leverage existing patterns
Humility and a growth mindset: you lead through expertise and collaboration, not hierarchy
Comfort with ambiguity and a bias for action in fast-paced environments
Must be comfortable regularly exercising discretion and independent judgment in performing job duties, including evaluating options, making informed decisions, and determining appropriate courses of action within the scope of assigned responsibilities
Benefits
401(k) plan with employer matching
16 weeks of paid parental leave
Wellness benefits
Commuter benefits match
Paid time off and paid sick leave in compliance with applicable laws
Medical, dental, and vision benefits
11 paid holidays
Disability and basic life insurance
Family-forming assistance
Mental health program
Company
DoorDash
DoorDash is a food delivery platform that connects customers with local and national businesses. It is a sub-organization of DoorDash.
10001+ employees
H1B Sponsorship
DoorDash has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (530)
2024 (510)
2023 (413)
2022 (612)
2021 (439)
2020 (126)
Funding
Current Stage
Public CompanyTotal Funding
$5.22BKey Investors
Durable Capital PartnersT. Rowe PriceDarsana Capital Partners
2025-05-27Post Ipo Debt· $2.75B
2020-12-09IPO
2020-06-11Series H· $400M
Leadership Team
Tony Xu
CEO and Co-founder
Stanley Tang
Co-Founder / Chief Product Officer
Recent News
Business Insider
2026-01-07
2026-01-07
Deli Market News
2026-01-07
Company data provided by crunchbase