Wounded Warrior Project · 1 month ago
Digital Warrior Experience Manager
Jacksonville, FL
Full-time
Hybrid
Senior Level
$96K/yr - $120K/yr
5+ years expWounded Warrior Project (WWP) is dedicated to honoring and empowering veterans. The Digital Warrior Experience Manager will lead the development and execution of WWP’s digital strategy, focusing on enhancing the organization’s program-facing digital presence and ensuring an engaging experience for veterans.
AssociationCommunitiesHealth CareMedical
Responsibilities
Partner with the Warrior Experience Director to develop and implement departmental strategies, operational structures, and goals that align with WWP’s mission and digital experience objectives
Lead the Digital Warrior Experience initiatives and platform management. This includes platform vision, strategic alignment, stakeholder management, business case development, risk management, backlog management, continuous improvement, and communication and reporting
Provide day-to-day leadership, guidance, and professional development support to Warrior Experience teammates across multiple WWP locations, fostering collaboration, digital fluency, and a growth-oriented work environment
Lead the Warrior Experience team’s efforts related to WWP’s MyWWP portal, encompassing a spectrum of tasks including, but not limited to, enhancement sprint planning and implementation, executive reporting updates, user research and feedback management, MyWWP Communities feature oversight, cross-functional working group governance, and product ownership responsibilities
In collaboration with the IT Team, manage technical vendors related to digital platforms and initiatives, including managing contracts, driving accountability, and coordinating business stakeholder decision-making and technical vendor execution
Develop and refine standard operating procedures, workflows, and operational processes to support the consistent delivery, scalability, and sustainability of digital warrior experience initiatives
Ensure that updates and enhancements to MyWWP contribute positively to the warrior experience while aligning with Salesforce and business processes and supporting long-term strategic goals
Collaborate with stakeholders and departments across WWP to ensure seamless integration of all digital Warrior Experience initiatives across the organization. This includes IT, Program Leaders, Marketing, Mission Data and Insights, and others as applicable
Serve as a change management leader, guiding program and support teams through transitions driven by new digital products or features, and ensuring adoption and alignment with business processes
Initiate communication and foster collaboration among program and support leadership to enhance coordination, resource optimization, and cohesion
Serve as a knowledgeable resource for programs, aiding in the creation of alignment and effective processes. Act as a strategic liaison between WWP Program Leadership and project/support teams, ensuring digital enhancement decisions meet both technical feasibility and user experience goals
Leverage user research, analytics, and feedback to inform digital experience priorities and ensure that platform enhancements measurably improve the warrior journey and align with long-term strategic goals
Attend and actively participate in required training and/or meetings, including but not limited to New Teammate Orientation, WWP Cares, ASIST Suicide Prevention training, Leadership training, culture/team based training, or departmental huddles
Other related duties as assigned
Qualification
Required
Five years of experience leading digital product or platform teams, with responsibility for roadmap development, stakeholder alignment, and platform strategy
Five years of experience collaborating closely with Salesforce or similar CRM technical partners, representing the user experience and stewarding efficient business processes
Five years of staff management experience
Four years of experience leading change management efforts related to digital transformation, including rollout, adoption, and integration of new tools and technologies
Four years of experience enhancing and optimizing digital user experiences, including gathering user feedback, analyzing usage data, and implementing improvements to drive engagement and satisfaction
Bachelor's degree. Equivalent combination of applicable education, training, certification, and experience may be considered in lieu of degree
Ability to obtain ASIST Certification within 1 year of hire
Ability to gain a strong working understanding of WWP programs and services, with demonstrated skill in strategizing their seamless integration to address the diverse needs of warriors
Demonstrated ability to lead digital initiatives with a strong focus on customer experience, a solid understanding of the product lifecycle, and UX/UI subject matter expertise
Proven ability to lead work teams and foster innovative ideas to troubleshoot challenges and achieve impactful results
Exceptional verbal and written communication skills, with the ability to tailor messaging to resonate with diverse audiences across various platforms
Strong understanding of relationship management, with the ability to effectively partner and cultivate lasting professional connections
Effective leadership skills, with the ability to lead in a dynamic and fluid environment
Strong operational acumen and problem-solving proficiency, with a demonstrated ability to craft and execute comprehensive action plans
Proven ability to plan, organize, coordinate, and direct multiple activities with varying deadlines while consistently meeting expectations. Skilled at working proactively in a dynamic, fast-paced environment
Ability to establish credibility, be decisive, influence others, and drive change
Critical thinking skills with the ability to analyze complex information and recommend creative, practical, and high-impact solutions. Proactive in addressing challenges with foresight and agility
Demonstrated proficiency with Salesforce and its integration with business processes, aligning teams with system functionalities to enhance operational efficiency and effectiveness
Strong business acumen with hands-on experience in strategic planning and operational decision-making, supported by a long-range perspective on innovation and change leadership
Proven expertise in conducting user research and implementing data-driven improvements to enhance usability, engagement, and satisfaction
Unequivocal commitment to the highest standards of personal and business ethics and conduct
Mission-driven, guided by core values, and a pleasure to work with
Preferred
Five years of experience with WWP program integration activities and implementing cross-functional initiatives
Three years of experience overseeing or supporting online communities, member portals, or self-service digital tools
Three years of experience creating or managing training, adoption, or support resources for digital tools and features
Master's degree
ASIST Certification
Certified Scrum Product Owner (CSPO) or other Agile/Product Management Credentials
Project Management Professional (PMP) Certification
Benefits
A flexible hybrid work schedule (three days in the office, two days’ work from home)
Full medical, dental, and vision coverage for both teammates AND family members
Competitive pay and performance incentives
A fun, mission-focused, and collaborative team environment
Medical/Prescription drug
Dental
Vision
Life/AD&D
Short-term Disability
Long-term Disability
Employee Assistance Program
401(k)-retirement plan
Competitive PTO package
Sick Leave
Family Care Leave
Paid Holidays
Birthday Holiday
Education Assistance
Teammate Wellness Program
Bereavement Leave
Company
Wounded Warrior Project
Wounded Warrior Project is a military and veterans charity service organization empowering injured veterans and their families.
501-1000 employees
H1B Sponsorship
Wounded Warrior Project has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2022 (1)
2021 (3)
Funding
Current Stage
Late StageTotal Funding
$15MKey Investors
Lilly EndowmentFace the Fight
2025-12-10Grant· $15M
2024-09-18Grant
Leadership Team
Walter E. Piatt
Chief Executive Officer
Recent News
2026-01-11
2025-12-04
Company data provided by crunchbase