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Chase · 1 month ago

Trust & Security and Crisis Communications Vice President

875 15Th St Nw, Washington, DC, 20005, US

Full-time

Onsite

Mid, Senior Level

$124K/yr - $185K/yr

7+ years exp

Chase is seeking a communications professional to join their Trust & Security and Crisis Communications team. The Vice President will develop and execute strategies to manage complex issues impacting the firm's reputation, focusing on trust, security, and fraud prevention while advising senior leadership and cross-functional partners.

BankingFinancial Services

Responsibilities

Lead the development and implementation of issues management strategies to protect and enhance the firm’s reputation

Serve as a primary point of contact and advisor to cross-functional partners during challenging situations, providing counsel on communications approaches and reputational risk mitigation

Oversee the monitoring and analysis of media coverage and public sentiment on key issues, delivering actionable insights and recommendations to leadership and stakeholders

Direct the creation of clear, compelling, and timely communications for both internal and external audiences, including press releases, statements, Q&As, and executive messaging

Manage relationships with media and key influencers, ensuring accurate and balanced coverage of the firm’s position on sensitive topics

Step in and support proactive communications strategies across a variety of issue areas

Mentor more junior team members on issues management, collaboration, and continuous improvement

Qualification

Crisis communicationsIssues managementMedia relationsReputational risk assessmentStrategic thinkingProblem-solvingVerbal communicationWritten communicationMentoring

Required

7+ years of experience in external communications, issues management, or crisis communications within a complex, fast-paced, and highly scrutinized environment

Demonstrated expertise in managing high-profile issues, including reputational risk assessment and mitigation

Exceptional strategic thinking and problem-solving skills, with the ability to navigate ambiguity and make sound decisions under pressure

Media relations experience, including handling sensitive inquiries and building relationships with influential journalists and outlets

Outstanding verbal and written communication skills, with a track record of delivering clear, concise, and impactful messaging

Deep passion for protecting and advancing the reputation of the firm