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Howmet Aerospace · 5 hours ago

Customer Account Manager - Tooling (Remote)

United States

Full-time

Remote

Mid, Senior Level

$105K/yr - $125K/yr

3+ years exp

Howmet Aerospace Inc. is a leading global provider of advanced engineered solutions for the aerospace and transportation industries. The Customer Account Manager (Tooling) is responsible for executing commercial strategies and technical activities in support of tooling sales, developing client relationships, and ensuring customer satisfaction while addressing product-related issues.

AerospaceManufacturingTransportation

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Develop and maintain strong relationships with existing clients, ensuring a high level of customer satisfaction

Act as the primary point of contact for key accounts, addressing inquiries, concerns, and providing solutions in a timely manner

Conduct regular check-ins and follow-ups to assess client needs and gather feedback

Identify opportunities for account expansion and upselling of tool products and services

Prepare and present sales proposals, quotes, and contracts to clients

Monitor sales metrics and prepare reports on account performance, forecasting future sales trends

Stay informed about the latest tool products, technologies, and industry trends

Provide technical support and product information to clients, assisting them in selecting the right tools for their needs

Collaborate with the marketing and product development teams to provide insights and feedback from clients

Work closely with internal teams, including logistics, customer service, and finance, to ensure smooth order processing and fulfillment

Coordinate with the sales team to align sales strategies and share best practices

Participate in trade shows, industry events, and networking opportunities to promote our tool offerings and expand the client base

Address and resolve any issues related to product delivery, quality, or customer service

Implement corrective actions and follow up to ensure client satisfaction

Provide assistance with sales, technical & application training

Develop, present and target new growth business opportunities in line with HFS strategy

Provide support for field training activities for other Account Managers, distributors and customers

Recommend the addition of new products and the modification/replacement of existing products within customer base

Coordinate with product management and/or contract management to insure timely submittal of quotes and packages

Monitor and take sales actions as needed to achieve annual sales budgets

Report to senior management in the strategic and key subjects/events

Compile & submit accurate sales reports/forecasts in a timely manner

Review and manage contract requirements to ensure they are within limits of established policies and procedures, including commercial and intellectual property (patent, trademark, licensing) requirements

Manage contract compliance of assigned customers to insure budget attainment

Qualification

Sales experienceCustomer relationship managementAerospace fastener knowledgeAnalytical problem solvingMS Office proficiencyCommunication skillsOrganizational skillsNegotiation skillsPresentation skills

Required

Bachelor's Degree and +3 years of experience in sales OR +5 years of experience in sales in lieu of a bachelor's degree

Employees must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. Visa sponsorship is not available for this position

This position is subject to the International Traffic in Arms Regulations (ITAR) which requires U.S. person status