GoTab · 2 months ago
Customer Success Representative
United States
Full-time
Remote
New Grad, Entry Level
$20/hr - $22/hrGoTab Inc. is a high-tech provider of modern commerce tools for the hospitality industry, seeking a full-time Customer Success Representative to support their growing customer base. In this role, you will deliver technical support, become a product expert, and troubleshoot issues for customers, ensuring they receive clear guidance.
Consumer SoftwareE-CommerceHospitalityMobile PaymentsPoint of Sale
No H1B
Responsibilities
Provide immediate technical and operational support via phone and chat
Serve as a product expert and trusted technical resource for partners
Clearly communicate resolutions and follow through on any open issues
Share customer feedback to help improve product usability and performance
Troubleshoot hardware, software, network, and mobile OS issues
Qualification
Required
Strong ability to prioritize and manage multiple issues simultaneously
Quick learner with a proactive, startup-ready mindset
Excellent communication skills and experience working remotely
Eagerness to gain deep technical knowledge of the GoTab platform
Nights and weekends required. Schedule will vary depending on business need
Tech-savvy, with understanding of basics like IP addresses, QR code functionality, and iOS/Android mobile systems
Must reside in the United States
Preferred
Hospitality or restaurant experience is highly preferred
Benefits
Supportive, collaborative, fully remote team.
Direct impact on restaurants, breweries, and guests nationwide.
Company
GoTab
GoTab provides comprehensive solutions for retail and restaurant commerce.
Founded in 2016
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$24.2MKey Investors
Truist Ventures
2023-08-01Series A· $18M
2021-12-01Convertible Note· $0.2M
2020-09-16Seed· $6M
Leadership Team
Daryoush Mansouri
Chief Technology Officer
Recent News
2025-02-13
Company data provided by crunchbase