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RevolutionParts · 2 months ago

Customer Support Specialist I - Bilingual (French) (Copy)

United States

Full-time

Remote

New Grad, Entry Level

RevolutionParts is a pioneering force in the automotive eCommerce realm, seeking passionate individuals to join their team. The Customer Support Specialist role focuses on enhancing customer experience by resolving technical questions and issues, serving as an advocate for customers, and collaborating with the Product team.

AutomotiveE-Commerce

Growth Opportunities

Responsibilities

Support our customers on the phone and over email to resolve their issues accurately and as quickly as possible

Troubleshoot common eCommerce issues with shopping carts, marketplaces, shipping settings, payment settings, and checkout issues

Educate customers on key aspects of their service during interactions and by creating content for our knowledge base

Coordinate with the team to keep data on customer interactions and continuously improve our processes

Qualification

Customer serviceBilingual (French)Technical support experienceECommerce experienceGoogle AnalyticsSEOMarketplaces (eBay/Amazon)

Required

A passion for providing awesome customer service; you treat every customer interaction as an opportunity to 'wow' our customers

Fluent in French with a preference for French Canadian

Experience supporting customers via phone and/or email

Prior experience working in a technical customer support environment, and can lend your insight into processes, communication, and escalation procedures

An understanding of or previous experience in eCommerce; technical experience with websites is a plus!