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Related Companies · 2 months ago

Concierge/Porter

New York, New York

Full-time

Onsite

Entry Level

$29.78/hr - $29.78/hr

1+ years exp

Related Companies is a premier owner/operator of real estate, managing hundreds of properties across multiple states. The Concierge/Porter role focuses on providing exceptional resident and guest services, ensuring a clean and inviting environment, and supporting various operational tasks within the building.

Commercial Real EstateConstructionProperty DevelopmentReal EstateRentalSales

Responsibilities

Greet residents and guests with professionalism and warmth

Announce visitors and manage deliveries with care

Keep the lobby calm, clean, and inviting

Support leasing tours and resident events with a polished front desk presence

Conduct lobby checks for lighting, music, scent, and overall atmosphere

Monitor building camera systems and logs

Track vendor and contractor activity and follow access procedures

Respond to safety or privacy concerns calmly and appropriately

Log and organize packages and deliveries using digital tools

Track service requests and amenity bookings

Support the package room and inventory systems

Manage visitor logs and help maintain accurate resident preferences

Prepare elevators and common areas for scheduled moves

Notify the Resident Manager of unscheduled move-ins/outs

Ensure smooth transitions with clear communication

Welcome prospective residents and alert the leasing team

Share branded materials and collect contact information

Maintain a composed and helpful presence

Sweep sidewalks, terraces, lobbies, and hallways

Empty trash and recycling bins throughout the building

Respond quickly to spills, weather-related messes, or other safety hazards

Clean and polish floors, glass, mirrors, brass, and woodwork

Deep clean as needed (carpet cleaning, grout scrubbing, waxing floors)

Maintain the laundry room, fitness center, and management offices

Report any damage or safety issues to the Resident Manager

Clean stairwells, service areas, and the compactor room

Change light bulbs and help prepare units for new residents

Use building systems to log tasks and report ongoing issues

Qualification

Customer serviceHospitality experienceDigital tools proficiencyLight maintenance knowledgeProfessional attitudeLift 50 lbsHigh school diploma

Required

A passion for excellent service and a composed, professional attitude

High school diploma or equivalent

Ability to lift to 50 lbs and stand for long periods

Comfort using basic digital tools (logging systems, CRM platforms, Emails, MS Office tools etc.)

Preferred

Experience 1-3 years in hospitality, customer service, or luxury properties is a plus

1-2 years prior janitor, cleaner, or porter experience

Light maintenance knowledge is a plus

Benefits

Local 32 BJ Benefits

Company

Related Companies

Glassdoor3.3

Related Companies is a global real estate and lifestyle company defined by innovation and the most prominent privately-owned real estate firm in the United States.

Founded in 1972

New York, New York, USA

1001-5000 employees