Kikoff · 2 months ago
New Grad 2026 Customer Operations Associate
San Francisco Office
Full-time
Onsite
Entry Level
$80K/yr - $100K/yr
1+ years expKikoff is a rapidly growing FinTech unicorn focused on providing affordable financial tools for consumers. The Customer Operations Associate will handle escalated customer issues, work cross-functionally, and drive resolution for both internal and external inquiries while maintaining a high level of professionalism.
CreditFinanceFinancial ServicesFinTechPersonal Finance
Responsibilities
Analyze escalated cases, draw accurate conclusions based on findings, and clearly summarize sophisticated results
Respond to and handle advanced issues with the highest degree of professionalism
Summarize case facts and decision summaries, providing succinct post-mortem summaries to a highly visible audience of cross-functional collaborators and business partners
Work closely with a variety of team members– from our call center agents to our executive team– to identify root issues and drive alignment toward case resolution in an agile space
Maintain up to date knowledge of services and procedures
Triage and prioritize incoming requests with a high degree of autonomy
Have the opportunity to directly impact the company and grow your career at Kikoff
Qualification
Required
A degree from a top school or 1 years experience with customer support at a startup, fintech, or highly regulated industry—with a preference for backgrounds in banking, fraud management, escalations, or the U.S. credit industry
Advanced customer support experience in a high-volume environment
The ability to draft strong written communication without prompts, engage in high touch verbal communication, and deliver a top tier customer experience in spite of challenging circumstances
A passion for solving puzzles and identifying the root cause of problems
The ability to analyze, summarize, and communicate findings and issues drawn from facts and apply complex legal and regulatory requirements in a technically competent manner
A high level of coachability and eagerness to learn new things. The ability to learn new systems, frameworks, and processes quickly is critical
The ability to complete workload with minimal supervision and a strong desire to work for a fast-paced, high-growth organization
Preferred
Familiarity with fin-tech products such as Kikoff, Chime, Venmo, Cash-App, PayPal, Green-Dot bank, Zelle, etc. Candidates who use these products themselves tend to have a better context on the work they will be doing
Benefits
Medical, dental, and vision coverage - Kikoff covers the full cost of health insurance for the employee!
Stock Options
Flexible vacation policy to help you recharge
Company
Kikoff
Kikoff provides credit building services through secured cards and rent reporting.
51-200 employees
H1B Sponsorship
Kikoff has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (16)
2024 (8)
2023 (5)
2022 (2)
2020 (2)
Funding
Current Stage
Growth StageTotal Funding
$42.5MKey Investors
Portage VenturesLightspeed Venture Partners
2021-06-10Series B· $30M
2020-07-01Series A· $10M
2019-11-18Seed· $2.5M
Leadership Team
Kevin Otsuka
VP of Growth
Patrick Glover
Head of Operations
Recent News
Business Wire
2026-01-15
Morningstar.com
2026-01-01
Foundation Capital
2025-12-24
Company data provided by crunchbase