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MicroTech · 2 months ago

IT Support Team Specialist - Level II

Boise, ID

Full-time

Onsite

Senior Level

5+ years exp

MicroTech Systems is a professional IT Managed Service Provider (MSP) dedicated to helping people feel secure so that we can all grow together. They are looking for a Technical Support Specialist to provide technical guidance and support to their business and clients, ensuring timely and effective solutions to technical issues.

Information Technology

Responsibilities

Diagnosing and resolving advanced issues for a wide variety of applications, operating systems, and equipment such as installation, configuration, optimization, upgrading, troubleshooting, and maintenance of network hardware and software components

Providing technical assistance and solutions to clients

Collecting specific and detailed information from reference sources, software utilities, or clients

Performing advanced troubleshooting of networks, desktops/laptops, and mobile devices

Utilizing the Service Desk ticketing system to document all work, progress, and resolutions

Ensuring tickets are promptly assigned and processed

Ensuring ticket worklogs are continuously updated while being worked, and final resolution(s) provided within all completed tickets

Contacting clients and resolving issues within SLA timeframes

Troubleshooting will involve both onsite and remote work. Professionalism is a priority

Following up with clients to ensure accurate solutions and client satisfaction before closing each ticket

Qualification

Office 365Microsoft Windows ServerActive DirectoryPowerShellMSP experienceScripting knowledgeHypervisor administrationBackup solutionsAnalytical skillsClient relationsProfessionalismProblem-solving experienceTime management

Required

Five years minimum of related IT support experience - including but not limited to: Office 365 installation / configuration / administration / troubleshooting, Microsoft Windows Server / Active Directory / configuration / administration / troubleshooting, Microsoft Exchange, Scripting knowledge and experience, PowerShell knowledge, Hypervisor understanding / administration, Advanced installation, maintenance, troubleshooting of various backup solutions, Advanced desktop, server, LAN and WAN troubleshooting and maintenance

Technically savvy with strong time management skills

Experience troubleshooting issues and achieving solutions

The ability to explain to a non-technical person in a way they will understand

Maintain a high degree of professionalism

Maintain superior client relations