Allara · 1 week ago
Patient Concierge Agent | Remote - U.S.
United States
Full-time
Remote
Entry Level
$20/hr - $20/hr
1+ years expAllara is a comprehensive women’s health provider that specializes in expert, longitudinal care supporting women through every life stage. They are seeking a Patient Concierge Agent to facilitate seamless communication between patients and providers, manage medical workflows, and provide compassionate support in a remote setting.
Health CareMedicalmHealthWellness
Responsibilities
Support Allara’s patients and providers by ensuring that lab orders, prescription refills, and pre-authorizations are fulfilled accurately and promptly
Manage faxed requests, medical documentation, and patient forms while ensuring compliance with healthcare regulations
Relay provider updates, care recommendations, and medical actions to patients professionally and compassionately
Provide empathetic, patient-centric support via phone, email, and in-app messaging, ensuring timely and accurate responses
Assist patients with scheduling, telehealth services, and general inquiries about their care plans and Allara’s offerings
Offer personalized assistance, helping patients navigate their healthcare journey with compassion and professionalism
Ensure accuracy in relaying patient information between providers, patients, and internal teams
Stay informed about Allara’s clinical workflows and processes to provide seamless provider support
Qualification
Required
1.5+ years of experience in a support role, such as medical reception, patient coordination, or telehealth support
Strong verbal and written communication skills, with the ability to build rapport and navigate complex conversations
Exceptional attention to detail
Ability to problem-solve creatively, ensuring smooth coordination of medical requests
Strong technical skills, comfortable navigating multiple systems, and working with sensitive data
A quiet, private workspace with reliable internet to support confidential patient communications
Preferred
Medical reception experience and familiarity with Electronic Health Records (EHR) systems preferred
Benefits
100% remote within the U.S.
Company
Allara
Allara is a specialty care platform that offers a healthcare program for women's hormonal health and PCOS through virtual appointments.
11-50 employees
Funding
Current Stage
Growth StageTotal Funding
$38.5MKey Investors
Index VenturesGoogle VenturesGlobal Founders Capital
2025-01-24Series B· $26M
2023-10-18Series A· $10M
2021-06-09Seed· $2.5M
Leadership Team
Rachel Blank
Founder & CEO
Recent News
2025-02-05
alleywatch.com
2025-02-04
2025-01-27
Company data provided by crunchbase