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Digital Realty · 1 month ago

Sr. Regional Manager Data Center Operations

2200 Busse Road, Elk Grove Village, IL, 60007, US

Full-time

Onsite

Senior Level

Digital Realty brings companies and data together by delivering the full spectrum of data center, colocation and interconnection solutions. In this role, you will lead the day-to-day operations of data centers, ensuring activities align with the company’s financial and operational objectives while collaborating with teams to enhance customer experience and operational metrics.

3D TechnologyAnalyticsData CenterDigital MediaFinanceMobileSocial Media

Comp. & Benefits

Responsibilities

Direct responsibility for the 24/7 operations of data centers within the assigned market, and responsibility to work with security and customer success teams to ensure a consistent customer experience

Individual is responsible and accountable for market operational metrics, including, but not limited to, financial performance, uptime, and standards compliance

Works closely with Market General Manager, PMG to understand market conditions and drivers and to participate in market industry events

Prioritize use of resources for decision making related to:

Operational risk mitigation and remediation

Meeting customer commitments on target, on time, and on budget

Extend and expand value delivery for current customers

Develop opportunities to deliver value to current customers in areas of their organizations not already served

Having a strong sense of awareness of the competitive landscape and customer requirements/ needs to give the company the best possible opportunity of being the provider of choice

Collaborating with PMG and Sales to grow the business including supporting and participating in origination activity, sales and investor tours and customer business reviews

Working hand in glove with customer success to address customer requirements, new deployments, and issue resolution

Maintaining a strong external network and insight into the latest developments in the data center

Qualification

Data center operationsMEP infrastructure expertiseFinancial acumenAnalytical skillsOrganizational skillsCustomer success collaborationLeadership qualitiesAttention to detail

Required

A bachelor's degree in business or engineering from an accredited university

Expertise in the operations of critical MEP infrastructure, including UPS Systems, emergency generators, various critical cooling systems, computer room air handlers and air conditioners, and electrical distribution

Strong financial acumen capabilities, including a demonstrated history in analytics and financial and operating performance management and reporting

Excellent attention to detail, strong organizational skills and a willingness to accept new ideas and procedures

A comprehensive understanding of critical environment management and the challenges of multi-tenant data center occupancy

Advanced analytical and quantitative skills