Roku · 2 weeks ago
Senior Product Manager, Consumer Payments and Retention
San Jose, CA
Full-time
Hybrid
Senior Level
$204K/yr - $255K/yr
5+ years expRoku is the #1 TV streaming platform in the U.S. and is seeking a Senior Product Manager of Consumer Payments & Retention to enhance payment experiences and drive subscription retention efforts. The role involves collaborating with various teams to improve consumer engagement and operationalize payment compliance requirements.
AdvertisingAdvertising PlatformsConsumer ElectronicsDigital EntertainmentDigital MediaHardwareMedia and EntertainmentSoftwareVideo Streaming
Hiring Manager
Shelby Ruff
Responsibilities
Enhance the consumer facing experiences, wherever Subscriptions from Roku are available, for adding and updating methods of payment with a goal of increasing purchase conversion. This includes at time of device activation or account creation, and at critical points through the consumer journey
Drive method of payment enhancements, giving users a choice on how they purchase on Roku
Define and ship retention mechanisms—smart cancellation save offers, win back pathways, and seamless discovery/subscription into other services
Run A/B tests to quantify the impact of features and capabilities across the payment and retention portfolio
Collaborate cross-functionally to operationalize payment and purchase compliance requirements in consumer flows and customer communications
Partner with Customer Care to design clear, fair refund experiences and policies that balance user trust with operational efficiency
Qualification
Required
5+ years of Product Management experience; consumer subscriptions/streaming experience strongly preferred
Ability to engage deeply with Engineering on technical details to translate product requirements into scalable solutions; proven success delivering high-quality products on time
Reputation as a strong collaborator who listens, builds consensus, makes clear decisions, and writes thoughtful requirements
Track record of executing plans end-to-end: driving alignment, managing tradeoffs, and unblocking teams to ship reliably
Comfort with instrumentation and experimentation at scale: conversion, churn, payment success, and partner health metrics
Bachelor's degree (in Computer Science or a related technical field)
Preferred
MBA preferred
Bonus: Proven track record shipping multi-country products: payments, tax/VAT/compliance, localization, and partner onboarding at scale
Benefits
Health insurance
Equity awards
Life insurance
Disability benefits
Parental leave
Wellness benefits
Paid time off
Healthcare (medical, dental, and vision)
Life
Accident
Disability
Commuter
Retirement options (401(k)/pension)
Company
Roku
Roku develops video streaming devices that provide users access to Internet-streamed video or audio services.
1001-5000 employees
H1B Sponsorship
Roku has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (120)
2024 (166)
2023 (81)
2022 (279)
2021 (195)
2020 (107)
Funding
Current Stage
Public CompanyTotal Funding
$212.01MKey Investors
News CorpFidelityGlobespan Capital Partners
2017-09-28IPO
2015-11-09Series H· $45.5M
2015-11-01Secondary Market
Leadership Team
Preston Smalley
VP of Viewer Product
T
Thomas Dodson
Vice President of Platform Operations
Recent News
2026-01-08
Company data provided by crunchbase