Prudential Financial · 3 weeks ago
Senior Accounting Specialist
Newark, NJ
Full-time
Onsite
Senior Level
$84K/yr - $130K/yrPrudential Financial is a long-standing company dedicated to empowering customers in managing their wealth. They are seeking a Senior Accounting Specialist to support Disability and Absence Products, serve as a primary partner for clients, and drive continuous improvement in the claims process.
Asset ManagementFinanceFinancial ExchangesFinancial ServicesHealth CareInsuranceRetirement
Responsibilities
Role will be required to Support Disability and Absence Products
Serve as the primary escalation and solutions partner for a flagship client, driving resolution and continuous improvement across the end-to-end claims journey
Lead root cause analysis after escalations, update SOPs, and champion best practices to prevent future issues
Analyze trends using customer feedback tools (e.g., Medallia) and call listening, turning insights into actionable improvements
Collaborate cross-functionally with Contact Centers, Claims, and other business units to unlock efficiencies and elevate the customer experience
Own key metrics—NPS, EoDB, CSAT—and drive continuous improvement, reporting progress and opportunities to internal stakeholders
Deliver audit support, lead post-audit debriefs, and ensure readiness for quarterly reviews
Act as a customer experience advocate: deliver policy reviews, facilitate culture training, and build trust with clients and beneficiaries
Participate in stewardship and customer meetings, representing the voice of the customer and Prudential’s commitment to service excellence
Qualification
Required
Proven expertise in claims or service operations, with a strong grasp of contracts, policies, and business processes
Digital mindset—comfortable with analytics, reporting tools, and quickly adapting to new technologies
Creative, solutions-oriented problem solver who thrives in ambiguity and drives change collaboratively
Authentic leader who models optimism, fairness, and inclusion; able to influence at all levels and remain positive under pressure
Exceptional communicator—clear, concise, and able to tailor messaging to diverse audiences
Preferred
Experience leading process improvements, navigating tight deadlines, and surfacing opportunities in dynamic environments
Passion for continuous learning and sharing best practices across teams
Benefits
Market competitive base salaries, with a yearly bonus potential at every level.
Medical, dental, vision, life insurance, disability insurance, Paid Time Off (PTO), and leave of absences, such as parental and military leave.
401(k) plan with company match (up to 4%).
Company-funded pension plan.
Wellness Programs including up to $1,600 a year for reimbursement of items purchased to support personal wellbeing needs.
Work/Life Resources to help support topics such as parenting, housing, senior care, finances, pets, legal matters, education, emotional and mental health, and career development.
Education Benefit to help finance traditional college enrollment toward obtaining an approved degree and many accredited certificate programs.
Employee Stock Purchase Plan: Shares can be purchased at 85% of the lower of two prices (Beginning or End of the purchase period), after one year of service.
Company
Prudential Financial
Prudential Financial specializes in the fields of investment management, life insurance, and retirement benefits. It is a sub-organization of Prudential Financial.
Founded in 1875
10001+ employees
H1B Sponsorship
Prudential Financial has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
2023 (1)
Funding
Current Stage
Public CompanyTotal Funding
$1.25BKey Investors
AM Best
2025-03-13Post Ipo Debt· $750M
2024-02-14Post Ipo Debt· $500M
2001-12-13IPO
Leadership Team
Andrew Sullivan
Chief Executive Officer
Yanela Frias
Executive Vice President & Chief Financial Officer
Recent News
Channel NewsAsia
2026-01-19
2026-01-03
MarketScreener
2025-12-18
Company data provided by crunchbase