MUFG · 6 hours ago
ServiceNow Tech Lead, Vice President
Tampa, FL
Full-time
Hybrid
Senior Level, Lead/Staff
$140K/yr - $173K/yr
10+ years expMitsubishi UFJ Financial Group (MUFG) is one of the world’s leading financial groups, committed to making a difference for every client, organization, and community. The role of ServiceNow Technical Lead involves driving architecture, security, governance, and implementation across multiple ServiceNow products, while managing teams and ensuring alignment with enterprise priorities.
Financial Services
No H1B
Responsibilities
Serve as the technical subject-matter-expert, take ownership and collaborate with process/function owners and SMEs across IT to implement and enhance capabilities
Own ServiceNow product roadmap and delivery, ensuring alignment with enterprise priorities and measurable business outcomes
Lead architecture and implementation for HAM Pro and SAM Pro, including lifecycle workflows and compliance controls
Drive integration architecture with third-party tools (e.g., Flexera, cloud platforms, monitoring systems) using REST/SOAP APIs, IntegrationHub, and MID Server
Champion AI-driven enhancements (predictive intelligence, AI search) and automation initiatives
Establish and enforce governance, coding standards, and DevOps practices (ATF, CI/CD, instance strategy)
Collaborate with Process Owners, SMEs, and cross-functional teams to translate requirements into actionable solutions
Mentor and manage global teams (FTE, onshore, offshore), ensuring quality, scalability, and operational excellence
Monitor platform performance, troubleshoot issues, and deliver executive-ready reports on health and improvement areas
Design, develop, test implement and support ServiceNow capabilities
Analyze existing processes and workflows, identifying areas for improvement, consolidation, and enhancements
Engage in day-to-day operational support and continuous capability improvement
Engage in on call support as needed
Maintain adequate operational documentation and reporting
Qualification
Required
10+ years ServiceNow experience; 5+ years in a lead/architect role
Deep technical and functional expertise in ServiceNow ITAM (HAM Pro, SAM Pro), ITSM, IRM, Vulnerability Response and integrations
Hands-on experience with ServiceNow development: Business Rules, Client Scripts, Script Includes, Flow Designer, UI Policies, ACLs
Proven ability to design and implement complex integrations (REST/SOAP APIs, orchestration, third-party tools)
Strong knowledge of CMDB/CSDM, data modeling, and service mapping
Experience with AI features in ServiceNow (Predictive Intelligence, AI Search, Virtual Agent) and automation frameworks
Proficiency in scripting and programming languages: JavaScript, PowerShell, Python (preferred), and familiarity with backend development (SQL Server)
Experience with cloud integrations (AWS, Azure, OCI) and secure design principles
Understanding of ServiceNow data model, tables, and relationships
Excellent communication, stakeholder engagement, and documentation skills
Leadership experience managing global teams (FTE, onshore, offshore) and mentoring developers
Bachelor's degree in Computer Science or a closely-related discipline, or an equivalent combination of formal education and experience
Preferred
Proficiency in scripting and programming languages: Python
Benefits
Comprehensive health and wellness benefits
Retirement plans
Educational assistance and training programs
Income replacement for qualified employees with disabilities
Paid maternity and parental bonding leave
Paid vacation
Sick days
Holidays
Company
MUFG
MUFG (Mitsubishi UFJ Financial Group) is one of the world's leading financial groups.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Greidy Puig
Vice President Finance- Business Unit CFO
Mark Fernandez
Vice President, Global Markets CFO Office
Recent News
2024-04-29
Company data provided by crunchbase